Harley Phillips
Huntsville,AL
Summary
I am very outgoing, get along well with others, and eager to learn. I am organized and I prioritize projects and multitask effectively to achieve project goals. . Offering these skills and strong work ethic. I would love the opportunity to advance within your company.
Office professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by employers.
Overview
8
8
years of professional experience
Work History
Office Administrator
Capstone Building Corp.
12.2023 - Current
- Scheduled and organized daily operational tasks to optimize team performance.
- Enhanced workflow with systematic task prioritization.
- Delivered concise reports to management, ensuring alignment on project status.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Supported onboarding process for new hires, facilitating smooth transition into team.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed all deliveries and stocking of material.
- Coordinated traffic control when needed.
- Coordinated with subcontractors on daily operations to ensure task would be completed.
- Communicated with suppliers and vendors to ensure job site needs and smooth operations.
- Helped where it was needed.
Office Administrator
Sterling Highlands
12.2022 - 11.2023
- Interacted with customers by phone, email or in-person to provide information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
- Maintained open communication with customers to foster positive relations and provide updates on issues
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies
- Delivered clerical support by handling range of routine and special requirements
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems
- Trained new employees on administrative procedures, company policies and performance standards
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll
- Supported Job titles with proactive correspondence management, document coordination and customer relations
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Reconciled account files and produced monthly reports to keep Job title informed about office operations
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email
- Assisted with coordination and hosting of company events
- Worked with upper management to complete complex projects on tight budgets within specific timelines
Sales Associate
Buckle
09.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services
- Maintained customer satisfaction with quick and professional handling of product returns
- Processed product returns and assisted customers with other selections
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Completed orders and organized product deliveries to meet customer timetables
Office Administration Manager
Flournoy Construction Group, A Kajima USA Group
04.2021 - 04.2022
- Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships
- Delivered clerical support by handling range of routine and special requirements
- Supported Job titles with proactive correspondence management, document coordination and customer relations
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Maintained open communication with customers to foster positive relations and provide updates on issues
- Interacted with customers by phone, email or in-person to provide information
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll
Caretaker
Senior Care Centers
01.2021 - 04.2021
- Ran errands for patients, did shopping, and picked up other necessities
- Planned, prepared and served meals and snacks according to prescribed diets
- Scheduled and accompanied clients to medical appointments
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Remained alert to problems or health issues of clients and competently responded
- Determined specific needs and provided most appropriate level of services for patient well-being
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods
- Recognized and reported abnormalities or changes in patients' health status to case manager
Server/Cashier
Brick & Tin
08.2018 - 01.2020
- I opened the store as well as prepping items before opening hours, cleaned work stations, handled cash authorizations, trained employees, and closed the store as well on some nights
- Helped wherever it was needed
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Waitress
Billy Bob's
09.2019 - 12.2019
- I would come in set up my station, take orders, wait on customers, clean, helped where needed until close, handle cash transactions, ran drinks throughout the night
- It is a bar/concert venue
Dispatcher
K&S Plumbing
02.2019 - 05.2019
- I made incoming and outgoing calls, scheduled jobs, tracked technicians, recorded notes, made sure parts were ordered, associated with the email throughout the day
- Helped where it was needed
Sales Associate
7-Eleven
05.2018 - 10.2018
- I would come in the mornings and brew coffee as well as prepare other drink stations, prepared and cooked many food items, stocked and front face items around the store, cashier, cleaned the store throughout the day, helped where it was needed
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Server/Cashier/Expo/Kitchen/Dra/Catering
Newks Eatery
02.2017 - 05.2018
- I opened the store, prepped multiple items, opened/prepared multiple different stations, cleaned the store, busted tables, assisted with inventory, greeted guest, handled cash, prepped and delivered catering orders, customer satisfaction, trained employees, etc
Education
High School - General
Smiths Station High School
Smiths Station, AL05.2016
Skills
- Cashier
- Customer satisfaction
- Updating logs
- Routing orders
- Service coordination
- Customer relations
- Data entry
- Excellent time management
- Basic mathematical aptitude
- Proficient in MS Office
- HVAC knowledge
- Excellent planner and coordinator
- Multi-line phone proficiency
- Filing and data archiving
- Scheduling
- Performance improvement
- Office administration
- Excellent communication skills
- Document management
- File organization
- Computer skills
- Customer service
- Problem resolution
- Scheduling and coordinating
- Decision-making
- Managing operations and efficiency
- Onboarding and orientation
- Construction industry knowledge
- Construction administration
- Multitasking and organization
- Work Planning and Prioritization
- Project coordination
- Point of contact
- Administrative leadership
- Time management
- Attention to detail
- Clear communication
- New hire orientation
Timeline
Office Administrator
Capstone Building Corp.
12.2023 - Current
Office Administrator
Sterling Highlands
12.2022 - 11.2023
Sales Associate
Buckle
09.2022 - 12.2022
Office Administration Manager
Flournoy Construction Group, A Kajima USA Group
04.2021 - 04.2022
Caretaker
Senior Care Centers
01.2021 - 04.2021
Waitress
Billy Bob's
09.2019 - 12.2019
Dispatcher
K&S Plumbing
02.2019 - 05.2019
Server/Cashier
Brick & Tin
08.2018 - 01.2020
Sales Associate
7-Eleven
05.2018 - 10.2018
Server/Cashier/Expo/Kitchen/Dra/Catering
Newks Eatery
02.2017 - 05.2018
High School - General
Smiths Station High School
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