Harley Register
Clarksville,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Stocker
Walmart
07.2022 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Accident Management Specialist
Agero
06.2020 - 07.2022
- Processed insurance claims accurately and efficiently, ensuring prompt payment to policyholders.
- Provided timely roadside assistance to stranded drivers, ensuring their safety and minimizing travel disruptions.
- Delivered exceptional customer service by promptly addressing inquiries and concerns, and providing accurate and helpful information.
- Analyzed complex data sets to identify trends, patterns, and insights, supporting data-driven decision-making.
- Resolved customer issues and complaints promptly and satisfactorily, ensuring high levels of customer satisfaction
- Responded to emergency situations swiftly and efficiently, providing immediate assistance and maintaining calm and composure in high-pressure scenarios.
House Mover
Day Transfer Moving & Storage
06.2016 - 06.2020
- Moved furniture and boxes using utility dolly and truck ramp.
- Inspected items for damage and reported issues to supervisor for resolution.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 75 lbs.
- Communicated with customers courteously and professionally to drive satisfaction.
- Followed verbal and written instructions to properly move and ship products.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Verified documentation and condition of freight to assure quality standards were achieved.
Car Hopper
Sonic Drive In
07.2015 - 02.2017
- Memorized orders and maintained accuracy in high-traffic times.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Answered guest questions and promoted special products.
Education
High School Diploma -
Northwest High School
Clarksville, TN05.2016
Skills
- Equipment Operation
- Customer Service
- Friendly and Personable
- Customer Relationships
- Willing to Learn
- Paperwork Completion
- Punctual and Reliable
- Microsoft Word
- Analytical and Critical Thinking
- Remote Office Availability
- Clear Communication
- Positive Attitude
Timeline
Stocker
Walmart
07.2022 - Current
Accident Management Specialist
Agero
06.2020 - 07.2022
House Mover
Day Transfer Moving & Storage
06.2016 - 06.2020
Car Hopper
Sonic Drive In
07.2015 - 02.2017
High School Diploma -
Northwest High School