Quote
Summary
Work History
Education
Skills
Software
Work Availability
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Harley Roviello

Harley Roviello

Charleston

Quote

If you really want to do something, you'll find a way.If you don't, you'll find an excuse.
Jim Rohn

Summary

Collision repair specialist with strong track record in accurately estimating repair costs and efficiently coordinating repair processes. Adept at working within team to achieve optimal results and adapt to changing project requirements. Skilled in damage assessment, customer communication, and adherence to safety and quality standards. Known for reliability and results-driven approach in fast-paced environments.

Work History

Estimator

Caliber Collision
11.2023 - Current
  • Contributed to team success by collaborating with technicians, service advisors, and other staff members to ensure smooth operations within the shop
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions
  • Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred
  • Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly
  • Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times
  • Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry
  • Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times
  • Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided
  • Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation
  • Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends

Office Manager

Gerber Collision & Glass
06.2023 - 11.2023
  • Reported directly to the General Manager and assisted with daily tasks
  • Responsibilities included: maintaining communication between customers, technicians, businesses and vendors
  • Input all data and documentation into CCC One
  • Recording of end-of-day sales / profits submitting to accounts receivable
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages
  • Scheduling of appointments for customers and vendors
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity

Automotive Sales Professional

Hudson Automotive Group
06.2022 - 06.2023
  • Responsibilities included gathering information from customers to determine eligible vehicles of interest
  • Communication between management, consumers and vendors
  • Time management and multitasking assisting multiple customers at a time via face-to-face, email and telephone
  • Scheduling of appointments as necessary
  • Managed showroom appearance to create an inviting environment that showcased available vehicles effectively
  • Conducted thorough market research to stay informed on industry trends and competitor offerings
  • Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships
  • Facilitated smooth transactions by preparing all necessary documentation in a timely manner
  • Leveraged social media platforms to engage potential buyers, promote dealership offerings, and expand brand reach
  • Offered tailored test-drives based on customer preferences to enhance their decision-making process
  • Utilized CRM software to manage leads, track communication, and improve overall client interactions

Store Manager

Tecovas
12.2020 - 06.2022
  • Led store operations, optimized inventory, and boosted sales through strategic merchandising
  • Implemented customer-centric initiatives, enhancing satisfaction and loyalty
  • Pioneered new training programs, streamlining onboarding and improving staff performance
  • Fostered a cohesive team environment, empowering staff to excel in customer service
  • Analyzed sales trends and customer feedback to refine product offerings
  • Utilized data-driven insights to optimize staffing schedules and reduce overhead costs
  • Spearheaded store redesign project, enhancing customer experience and brand image
  • Anticipated market trends to keep inventory fresh and appealing

Education

BBA - Operations Management

Western Carolina University
Cullowhee, NC
05.2020

Skills

  • Typing
  • Microsoft Office
  • Administration
  • Customer Service
  • Sales
  • Marketing
  • Accounting
  • Data Entry
  • Data Analysis
  • Communications
  • Problem Solving
  • Leadership
  • Organization
  • Teamwork
  • Collaboration
  • Critical Thinking
  • Negotiation
  • Active Listening
  • Attention To Detail
  • Decision Making
  • Time Management
  • Hospitality
  • Estimate preparation
  • Vendor relationships
  • Cost estimation
  • Cost reporting
  • Insurance procedures
  • Parts ordering
  • Claims processing
  • Vehicle inspection
  • Repair planning

Software

CCC One

OpsTrax

Mitchell Connect

3M RepairStack

ALLDATA

Workday

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Harley Roviello