Harley Scott
Monticello,GA
Summary
Dynamic customer service professional with extensive experience at Lowe's Home Improvement, excelling in employee training and team leadership. Recognized for resolving complex customer issues with empathy, enhancing satisfaction and loyalty. Proven ability to manage time effectively while maintaining a flexible schedule, ensuring seamless operations and exceptional service delivery.
Overview
5
5
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
02.2023 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Customer Service Representative
Tractor Supply Company
01.2021 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Putnam County High School
Eatonton, GASkills
- Customer service
- Positive attitude
- Time management strength
- Multi-tasking skill
- Employee training
- Adaptability and dependability
- Customer service management
- Punctuality
- Team leadership
- Verbal/written communication
- Flexible schedule
Timeline
Head Cashier
Lowes Home Improvment
02.2023 - Current
Customer Service Representative
Tractor Supply Company
01.2021 - 02.2022
Putnam County High School
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