Harley Slocum
Albany,OR
Summary
Resourceful leader skilled in problem-solving and critical thinking. Demonstrated success in training teams and enhancing operational protocols, driving significant improvements in customer satisfaction and team performance.
Overview
12
12
years of professional experience
Work History
Windows by Harley LLC.
Self
Corvallis, OR
04.2025 - Current
- Conducted site measurements to guarantee accurate product cleaning and service
- Utilized hand tools and power equipment safely for efficient window, sky lights, and solar panel cleaning
- Collaborated with suppliers to source high-quality materials while maintaining budget constraints.
- Developed strong relationships with clients, enhancing repeat business through excellent service.
- Maintained inventory levels of supplies, ensuring availability for ongoing projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Owner/Operator
Proud American Movers LLC.
Bend, OR
01.2014 - 01.2025
- Managed daily operations, ensuring efficient scheduling and resource allocation for moving services.
- Developed and implemented operational protocols to enhance service delivery and customer satisfaction.
- Trained and mentored staff on safety procedures and best practices in moving logistics.
- Oversaw inventory management, ensuring optimal stock levels of packing materials and equipment.
- Established partnerships with local businesses for referral programs, driving client acquisition strategies.
- Managed day-to-day business operations.
- Conducted regular performance evaluations to identify areas for improvement among team members.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
Education
Associate of Science - Applied Science
Central Oregon Community College
Bend, OR09-2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Excellent communication
- Critical thinking
- Decision-making
Timeline
Windows by Harley LLC.
Self
04.2025 - Current
Owner/Operator
Proud American Movers LLC.
01.2014 - 01.2025
Associate of Science - Applied Science
Central Oregon Community College