Hi, I’m
Harley Spiers
Kirkland,WA
Summary
Well-qualified property manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
years of professional experience
Work History
United Marketing Inc.
Property Manager
04.2023 - Current
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Independent Living LLC
Assistant Property Manager
01.2022 - 03.2023
Job overview
- Collect/Deposit Rent/Late Payments
- Accounts Receivables
- Handle resident complaints and concerns
- Work on projects given by Property Manager
- Run reports through Fortress
- Managed multiple building totaling over 250 units
- Submit invoicing through Nexus
- Complete weekly compliance inspections
- Schedule vendors
- Completed final move-out walk-throughs with tenants to identify required repairs
- Resolved conflicts between tenants regarding noise, encroachments, and parking
LGC Hospitality
Branch Manager
07.2021 - 12.2021
Job overview
- Recruit, interview, hire and staff for events
- Maintained friendly and professional customer interactions.
- Sales
- Collect timesheets weekly
- Run office operations
- Recruited top talent to maximize profitability.
Apartment Management Consultants
Assistant Property Manager
01.2020 - 07.2021
Job overview
- Collect/Deposit Rent/Late Payments
- Process Dispositions
- Handle resident complaints and concerns
- Work on projects given by Property Manager
- Enter prospect information into AIM
- Run reports
- Perform rental/employment and income verification
- Generate leases through Tenant Tech
- Submit maintenance requests
- Showed apartments to potential tenants and answered questions regarding community
- Process weekly draw/invoicing
- Completed final move-out walk-throughs with tenants to identify required repairs
The Liberty Group, The Wilcox
Leasing Consultant
11.2019 - 01.2020
Job overview
- Ballard
- Arterra Woods – Bothell
- Second and Main – Renton
- Handle resident complaints and concerns
- Work on projects given
- Answer calls
- Book/confirm/give tours
- Check/Answer emails
- Enter prospect information into Yardi
- Give tours to open/model units
- Generate leases through RentCafe
- Order through ops
- Oversaw monthly collections of funds, maintaining high payment rates by building positive relationships with tenants
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Invited prospects to fill out application upon completion of property tour.
Waxing
Studio Manager
07.2019 - 11.2019
Job overview
- Supervise team
- Check-in/check-out clients
- Handle Cash/Deposits
- Open/Close the studio
- Handle customer complaints and concerns
- Work on projects given
- Book/confirm appointments
- Achieve personal and spa goals
- Updates Coupon Codes
- Approve/Deny Requests Off
- Interview Potential Candidates
- Payroll
- Inventory
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Hand And Stone Massage & Facial Spa
Spa Manager
04.2019 - 06.2019
Job overview
- Check-in/check-out clients
- Handle Cash/Deposits
- Book/confirm appointments
- Achieve personal and spa goals
- Approve/Deny Requests Off
- Check Suspended Accounts
- Check Time Clocks
- Interview Potential Candidates
- Payroll
- Recorded product sales into spa's weekly income report
- Greeted spa guests in warmly to create positive first impression of spa
- Led spa tours for new members to familiarize guests with services provided
- Coordinated facility schedules to maximize usage and efficiency
- Responded to customer inquiries or complaints
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes
- Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
LGC Hospitality, Seatac
Account/Staffing Manager
07.2018 - 04.2019
Job overview
- Recruit, Interview, hire and schedule qualified candidates
- Draw up contracts for prospective clients
- Meet with prospective clients
- Handle client and employee complaints and concerns
- Communicate with clients directly and understand their needs
- Venue sales
- Manage/supervise employees at venues.
Floating Leasing Consultant
03.2018 - 07.2018
Job overview
- Sign for/Track Resident Packages
- Handle resident complaints and concerns
- Work on projects given
- Book/confirm tours
- Make copies
- Collected and maintained careful records of rental payments and payment dates.
Massage & Facial Spa
Hand And Stone, Assistant Manager
10.2016 - 12.2017
Job overview
- Check-in/check-out clients
- Handle Cash/Deposits
- Handle customer complaints and concerns
- Achieve personal and spa goals for Membership Sales
- Approve/Deny Requests Off
- Check Suspended Accounts
- Check Time Clocks
- Interview Potential Candidates Ballard Smoke Shop
- Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts
- Anticipated and addressed guests' service needs by reviewing daily spa appointments
- Managed front desk by answering phones, scheduling appointments, and greeting guests
- Recommended and sold spa packages and memberships based on client's preferences and needs
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
Education
Everett Community CollegeEverett, WA
GED
05.2009
Skills
- More than 10 years of experience in customer service and sales
- Financial Statements
- Multi-Family Property Management
- Affordable Housing Programs Knowledge
- 6 years property management experience
- 5 years of administrative experience
- More than 5 years management experience
- Able to multitask
- Microsoft Office
- Mid-Level knowledge in payroll and invoicing
- Property tours and inspections
- Tenant and eviction laws
- Customer service-focused
- Financial Reporting
Languages
English
Full Professional
Tagalog
Full Professional
Timeline
Property Manager
United Marketing Inc.
04.2023 - Current
Assistant Property Manager
Independent Living LLC
01.2022 - 03.2023
Branch Manager
LGC Hospitality
07.2021 - 12.2021
Assistant Property Manager
Apartment Management Consultants
01.2020 - 07.2021
Leasing Consultant
The Liberty Group, The Wilcox
11.2019 - 01.2020
Studio Manager
Waxing
07.2019 - 11.2019
Spa Manager
Hand And Stone Massage & Facial Spa
04.2019 - 06.2019
Account/Staffing Manager
LGC Hospitality, Seatac
07.2018 - 04.2019
Floating Leasing Consultant
03.2018 - 07.2018
Hand And Stone, Assistant Manager
Massage & Facial Spa
10.2016 - 12.2017
Everett Community College
GED
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