Summary
Overview
Work History
Education
Skills
Timeline
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Harley Williams

Harley Williams

Grovetown,GA

Summary

Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Private Academic Tutor

Tutor Doctor
12.2022 - Current
  • Collaborated with K-college level students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Created personalized education plans using state specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Created and updated records and files to maintain document compliance for remote and in-person sessions.

Research Assistant

Georgia Southern University / Augusta University
01.2018 - Current
  • Performed statistical, qualitative, and quantitative analysis.
  • Worked both independently and collaboratively in fast-paced laboratory environment.
  • Reviewed documents and data to identify trends and patterns.
  • Maintained up-to-date records of research activities and results for future reference.
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Attended seminars and symposiums to improve overall knowledge and understanding.
  • Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings.
  • Analyzed data and used computer simulations to model and test design concepts.
  • Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.

Trainer / Assistant Manager / Bartender

Sole
03.2021 - 01.2023
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Developed effective training plans based on department needs and objectives.

STEM Teacher

Boys and Girls Club
12.2020 - 04.2021
  • Planned and implemented a variety of high-yield activities and targeted programs focused on science, technology, engineering, and math
  • Organized and participated in club-wide and organizational-wide events in person and remotely.
  • Advised members to make appropriate choices about their education, career, social, physical and emotional needs
  • Assessed the developmental needs, interests and characteristics of members to develop targeted programs that result in an outcome-driven club experience
  • Additional responsibilities included: meeting with other club staff, inventory and purchase of teaching materials, upkeep of area, maintaining and balancing budget demands, and participating in ongoing professional development.

Server and Bartender

THE PIZZA JOINT
12.2015 - 09.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.

Intern and Administrative Receptionist

BRIGHTER BRAINS, LLC
08.2018 - 08.2019
  • Confirmed appointments, communicated with clients, and updated client records.
  • Calculated adjustments, premium, processing claims and new policies for patient insurance.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding patient billing.
  • Oversaw bookkeeping, payroll, tax, business management, operation management and financial management services while reviewing operational efficiencies, suggesting methods for improvement.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Counseled individuals and groups regarding problems such as stress, substance abuse or family situations to modify behavior to improve personal adjustment.
  • Updated records and prepared reports to outline program actions, results and recommended improvements.

Front of House Manager

Soyumi Asian Kitchen
02.2018 - 09.2018
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
  • Created informative and entertaining posts for Twitter, Facebook, and Instagram pages while optimizing social media content for maximum engagement and reach.
  • Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.

Summer Camp Counselor

THE UNIVERSITY OF GEORGIA
02.2016 - 08.2016
  • Planned and implemented programs and activities for campers, depending on the age of the campers. Activities included Stream Ecology, Archery, Rock Climbing, and Herpetology.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
  • Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.

Cashier

KJ's Market IGA
03.2014 - 01.2016
  • Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
  • Operating scanners, scales, cash registers, and other electronics, accepting payments, ensuring all prices and quantities are accurate, and handling WIC coupons when applicable
  • Assisting in ordering the proper amount of product for the Seafood department
  • Maintaining, filling and rotating product and displaying it properly.

Education

Bachelor of Science - Cell And Microbiology And Psychology

Augusta University And Georgia Southern University
Augusta, Ga
12.2023

HIGH SCHOOL DIPLOMA -

HARLEM HIGH SCHOOL
Harlem, GA
05.2016

Skills

  • Online Learning Platforms
  • Video Conferencing
  • Technology Integration
  • Computer Proficiency and Microsoft Office
  • Documentation and Recordkeeping
  • Database Management
  • Customer Relationship Management
  • Advanced Excel Spreadsheet Functions
  • Information Inputting
  • Filing and Bookkeeping
  • Accounts Payable and Accounts Receivable
  • Financial Spreadsheets
  • Survey Instruments
  • Equipment Management
  • Event Planning
  • Social Media Platforms
  • Project Planning
  • Lab Result Interpretation
  • Research and Analysis
  • Training Programs
  • Technical Support and Assistance
  • Online Instruction
  • Expense Reporting
  • Records Management Systems
  • QuickBooks Proficiency
  • Medical Billing

Timeline

Private Academic Tutor

Tutor Doctor
12.2022 - Current

Trainer / Assistant Manager / Bartender

Sole
03.2021 - 01.2023

STEM Teacher

Boys and Girls Club
12.2020 - 04.2021

Intern and Administrative Receptionist

BRIGHTER BRAINS, LLC
08.2018 - 08.2019

Front of House Manager

Soyumi Asian Kitchen
02.2018 - 09.2018

Research Assistant

Georgia Southern University / Augusta University
01.2018 - Current

Summer Camp Counselor

THE UNIVERSITY OF GEORGIA
02.2016 - 08.2016

Server and Bartender

THE PIZZA JOINT
12.2015 - 09.2020

Cashier

KJ's Market IGA
03.2014 - 01.2016

Bachelor of Science - Cell And Microbiology And Psychology

Augusta University And Georgia Southern University

HIGH SCHOOL DIPLOMA -

HARLEM HIGH SCHOOL

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