Harleyann Diaz
Effort,PA
Summary
Skilled in supporting human resources functions, excluding payroll and timekeeping. Have experience in managing employee records, assisting with recruitment processes, and enhancing workplace culture. Strengths include strong organizational abilities, effective communication skills, and the capacity to handle confidential information discreetly. Contributed to improving HR workflow processes and employee satisfaction through proactive support and initiative.
Overview
15
15
years of professional experience
Work History
Human Resources Coordinator/Business Operations Administrator
Alexander Tutoring Center
Remote, PA
01.2024 - 01.2025
- Orchestrating daily operations at Alexander Tutoring using a CRM system and online software systems
- Managed a team of 10 tutors and their workflow, where duties included calendar management, billing, customer service, HR, and payroll.omer Service, HR and Payroll
- Maintained HR records, ensuring accuracy and confidentiality of employee data.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Facilitated internal communication regarding HR policies and updates.
- Calculated and processed payroll for 14 employees on a biweekly basis.
Billing Manager and Claims Specialist
Clearbill
Effort, PA
08.2017 - 01.2020
- Managed 15 Midwife accounts in NY, NJ and CA
- Claims Specialist with a focus on Appeal Letters and Claims Correction
- Maintained accurate records of all patient visits and updated electronic health records
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Liaised with insurance companies to obtain pre-authorizations for procedures and medications.
- Answered incoming calls, managed voicemails, and responded to inquiries
- Processed financial documents such as prior-authorizations, SCA's, appeals and claims
- Provided exceptional customer service to ensure customer satisfaction
- Ensured prompt resolution of customers' inquiries via phone or email
Human Resources Generalist and Office Manager
The Brain Resource Center
New York, NY
02.2013 - 05.2016
- Managed a team of five employees and served as Assistant to the Director, handling daily administrative duties and a broad range of tasks.
- Managed the Director's calendar and scheduled meetings, ensuring efficient use of time.
- Generated all benefit inquiries and generated prior authorizations for testing.
- Assisted with payroll processing by verifying timekeeping records.
- Conducted employee onboarding process, orientations, and exit interviews.
- Developed employee orientation and training programs for new hires.
- Supervised payroll processing activities for all employees.
Medical Receptionist
East Meadow Family Practice
East Meadow, NY
01.2012 - 01.2013
Administrative Assistant
Big Apple Worldwide
Westbury, NY
01.2010 - 01.2012
Education
Bachelor of Science -
Inter American University of Puerto Rico
San Juan, PRSkills
- Excellent written and verbal communication skills
- Organizational skills and attention to detail
- Exceptional time management skills
- Talent acquisition
- Problem-solving skills
- Recruiting
- Human resources management
- Benefits and payroll coordination
- Benefits programs
- Exceptional communicator
- Maintains confidentiality
- Recordkeeping
- Benefits administration
- HR policies compliance
- Payroll administration
- Background checks
- Onboarding coordination
- Microsoft office suite expert
- Google Docs, Sheets, Slack, Salesforce, Gusto, ADP Workforce
Timeline
Human Resources Coordinator/Business Operations Administrator
Alexander Tutoring Center
01.2024 - 01.2025
Billing Manager and Claims Specialist
Clearbill
08.2017 - 01.2020
Human Resources Generalist and Office Manager
The Brain Resource Center
02.2013 - 05.2016
Medical Receptionist
East Meadow Family Practice
01.2012 - 01.2013
Administrative Assistant
Big Apple Worldwide
01.2010 - 01.2012
Bachelor of Science -
Inter American University of Puerto Rico
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