Harli Benton
Amory,MS
Summary
Accomplished Certified Nursing Assistant and Human Resources Manager with a proven track record at River Place Nursing Center, adept in patient care and team leadership. Leveraging skills in HIPAA compliance and compassionate caregiving, I enhanced patient satisfaction and team productivity significantly. Expert in maintaining privacy and providing emotional support, my approach has consistently resulted in improved outcomes and workplace efficiency. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
8
8
years of professional experience
Work History
Certified Nursing Assistant
River Place Nursing Home
03.2021 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Human Resources Manager
River Place Nursing Center
05.2023 - 06.2024
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Processed employee claims involving performance issues and harassment.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale.
- Improved compliance with health and safety regulations by developing and implementing comprehensive training for all staff.
- Distributed employee engagement surveys to identify areas of improvement.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Activities Assistant
River Place Nursing Center
07.2022 - 05.2023
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Maintained cleanliness standards within activity spaces through diligent organization efforts and adherence to infection control protocols.
- Cultivated a positive atmosphere within the facility by creating an engaging calendar filled with varied recreational offerings that appealed to different interests.
- Documented preferences and helped develop relevant activities.
- Coordinated special events to celebrate cultural diversity, enriching community's cultural awareness.
- Increased resident satisfaction, meticulously planning activities that catered to wide range of interests.
- Fostered positive, energetic environment, leading to increased participation in group events.
- Boosted community involvement, establishing volunteer programs with local schools and organizations.
- Evaluated program success, adjusting strategies to meet changing needs and preferences.
- Sourced new entertainment options, diversifying activities calendar to maintain high interest levels.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Transported and escorted program participants to and from activities and on field trips.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Provided feedback and guidance to program participants regarding progress and development.
Assistant Office Manager
Wheel City Used Cars
04.2019 - 03.2020
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Cultivated a professional atmosphere by maintaining open lines of communication among team members.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Cosmetologist/Lead Esthetician
Top Nails Salon and Spa
02.2016 - 02.2020
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
- Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
- Trained new staff on cutting-edge beauty techniques, ensuring salon's services remained competitive and top-notch.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed loyal following of clients by providing high-quality services.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, New Hampshire01.2024
Nurses Aid Certificate - Nursing Assistant
Medical 2
Tupelo, MS07.2020
Associate of Arts - General Studies
Itawamba Community College
Tupelo, MS05.2020
Cosmetology License - Cosmetology
Vaughn's Beauty College
Aberdeen, MS02.2016
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Collecting vital signs
- Bathing Assistance
- Compassionate
- Alzheimer's and Dementia Care
- Bedside manner
- Medical terminology knowledge
- Compassionate caregiver
- Patient-focused care
- Dementia and Alzheimer's knowledge
- Companionship and emotional support
- End of life care
- Adaptable
- Ambulation Assistance
- Healthcare ethics
- Geriatric Care
- Maintaining privacy
- Supporting personal needs
- Trustworthy companion
- Complex Problem-Solving
- Observing responses
- CNA Certification
- Time Management
- CPR Certification
- Empathy and Compassionate Care
- Attention to Detail
- Certified Nursing Assistant (CNA)
- Activities of Daily Living ADL Support
- Calm Under Stress
- Emotional Support
- Human Resources
- Schedule Preparation
- Policy Implementation
- Performance Evaluations
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Effective Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Hiring and Training
- Professional and Courteous
- Documentation And Reporting
- Active Listening
- Greeting and Seating Clients
- Scheduling appointments
- Scheduling
- File Management
- Clerical Support
- Tech-Savvy
Timeline
Human Resources Manager
River Place Nursing Center
05.2023 - 06.2024
Activities Assistant
River Place Nursing Center
07.2022 - 05.2023
Certified Nursing Assistant
River Place Nursing Home
03.2021 - Current
Assistant Office Manager
Wheel City Used Cars
04.2019 - 03.2020
Cosmetologist/Lead Esthetician
Top Nails Salon and Spa
02.2016 - 02.2020
Bachelor of Arts - Psychology
Southern New Hampshire University
Nurses Aid Certificate - Nursing Assistant
Medical 2
Associate of Arts - General Studies
Itawamba Community College
Cosmetology License - Cosmetology
Vaughn's Beauty College
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