Harli Carter
Thonotosassa,FL
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
University Pain Mangement Center
08.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Server
Bubba's 33
08.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Receptionist
Mazda of Wesley Chapel
02.2022 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Customer Service Representative, Maximus
MAXIMUS FEDERAL SERVICE
10.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
Kruk's Philly Steaks
09.2019 - 10.2019
- I took the customers orders, cleaned, and made food
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Pollo Tropical
02.2019 - 06.2019
- I would take the customers orders, clean, and make their food sometimes
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Driver
Pizza Hut
03.2017 - 08.2017
- I delivered food to the customers houses and collected the payment then brought the payment back to the store
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Cashier
Dairy Queen
02.2016 - 03.2017
- I answered phones, made food and collected payments for the food
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Customer Service
Sykes Enterprises, Incorporated
07.2016 - 11.2016
- I answered phones, helped the customers with any problem that they had with their phones or their accounts
- Managed high call volume while maintaining exceptional customer service standards.
- Boosted customer service scores, attentively addressing and resolving customer complaints.
- Increased repeat business by providing exceptional customer service experiences.
- Facilitated customer service initiatives by addressing inquiries promptly and professionally.
- Anticipated guests' needs and delivered excellent customer service.
- Streamlined front desk operations for improved efficiency and customer service.
- Increased repeat business with exceptional customer service and friendly interactions.
- Supported team with customer service issues, voids and returns.
- Built positive relationships with customers by providing exceptional customer service.
- Boosted store's reputation through courteous and professional customer service.
- Collaborated with customer service personnel to optimize outbound efforts.
- Delivered exceptional customer service, resolving any issues promptly and professionally.
- Delivered exemplary customer service to customers and colleagues.
- Met sales goals by offering excellent customer service.
Front Desk Clerk
Knights Inn Motel
03.2015 - 09.2015
- I answered phones, took the customers payments and assigned the customers to their rooms
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
Education
High School -
Penn Foster Career School
Scranton, PAMedical Assistant Technician - MAT
Florida Career College
Miami, FL09.2022
Skills
- Fast Food
- Customer Service
- Math
- Adult Education
- Retail Sales (2 years)
- Cashier (3 years)
- Microsoft Office (4 years)
- Typing (10 years)
- Restaurant Experience (3 years)
- Vital signs (1 year)
- Pharmaceutical (1 year)
- Injections (1 year)
- Throat cultures (1 year)
- Patient Care
- Insurance Verification
- Phlebotomy
- Venipuncture
- Medical Office Experience
- Medical terminology (1 year)
- Medical records
- Medical terminology
- EMR systems
- Typing
- ICD-9
- Customer service
- HIPAA
- ICD-10
- Front desk
- Vital signs
- Order entry
- Windows
- Laboratory experience
- Serving
- Microsoft Access
- Retail sales
- Cash register
- Accounting software
- CRM software
- QuickBooks
- Debits & credits
- Cataloging
- Cash handling
- Restaurant experience
- Data collection
- Pricing
- Dealership experience
- Bookkeeping
- Salesforce
- Sales
- Communication skills
- Leadership
- Microsoft Excel
- Workers' compensation law
- Computer skills
- Microsoft Word
- Medical office experience
- Customer support
- Delivery driver experience
- Driving
- Hospitality
- Microsoft Office
- Guest services
- Organizational skills
- Phone etiquette
- Relationship management
- Hotel experience
- Time management
- English
- Data entry
- Training & development
- Information management
- Administrative experience
- Medical administrative support
- Medical receptionist
- Appointment scheduling
- Insurance verification
- Filing
- Upselling
- Analysis skills
- Office management
- Eclinical
- Streamline
- Amazing charts
- Office administration
- Customer relations
- Scheduling and calendar management
- Administrative support
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Staff hiring
Certification
- Driver's License
- HIPAA Present
- Bloodborne Pathogens Present
- OSHA Present
- Basic Life Support (BLS) Present
- BLS Certification
- CPR Certification
- Certified Medical Assistant
Timeline
Office Manager
University Pain Mangement Center
08.2024 - Current
Server
Bubba's 33
08.2022 - 01.2023
Receptionist
Mazda of Wesley Chapel
02.2022 - 04.2022
Customer Service Representative, Maximus
MAXIMUS FEDERAL SERVICE
10.2020 - 08.2021
Cashier
Kruk's Philly Steaks
09.2019 - 10.2019
Cashier
Pollo Tropical
02.2019 - 06.2019
Driver
Pizza Hut
03.2017 - 08.2017
Customer Service
Sykes Enterprises, Incorporated
07.2016 - 11.2016
Cashier
Dairy Queen
02.2016 - 03.2017
Front Desk Clerk
Knights Inn Motel
03.2015 - 09.2015
High School -
Penn Foster Career School
Medical Assistant Technician - MAT
Florida Career College
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