Harlie Diaz

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Approved regular payroll submissions for employees.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Trained new employees on bakery methods and procedures.
• Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
• Oversaw staff scheduling, ensuring optimal coverage during busy periods without unnecessary labor costs.
• Collaborated with sales team to develop seasonal promotions, boosting revenue during key holiday periods.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.

Executes store operations during shifts, organizes opening and closing duties as assigned, follows Starbucks operational policies and procedures, including cash handling and safety and security, to ensure the safety of all partners during each shift.

• Anticipates customer and store needs by constantly evaluating environment and customers for cues, such as delivering excellent customer service to all customers by acting with a "customer comes first" attitude and connecting with the customer.
• Communicating information to store manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Provides feedback to store manager on partner performance during shift, and creates a positive learning environment by providing clear, specific, timely, and respectful coaching.
• Develops positive relationships with shift team by understanding and addressing individual motivation needs and concerns, as well as recognizing partners for their hard work and dedication to customer service.

Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

• Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredient or substituted ingredients.
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation.

Manage all shifts for restaurant operations and schedule all process and maintain cleanliness at all times and assist to resolve all complaints and maintain food quality at all times.

• Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Ensured compliance with all company policies and procedure through bi-weekly staff meetings, walk-throughs and audits - performing store audits and submitting them to the District Manager monthly.
• Perform orientation and provided training to all new employees on restaurant procedures.
• Scheduled staff hours and assigned duties based on company guidelines for labor.
• Delivered business strategy and developed systems and procedures that improved the quality and efficiency of operations.
• Responsible for budget preparation, revenue management, monthly reports, and daily bank deposits.

Take food and drink orders and receive payment from customers.

• Maintain sanitation, health, and safety standards in work areas.
• Wash, cut, and prepare food designated for cooking.
• Serve orders to customers at counters and tables.
• Cook and package batches of food, such as fries and fried chicken, which are prepared to order or kept warm until picked up.
• Operate and clean large-volume cooking equipment such as grills, deep-fat fryers, or griddles.

Correctly received orders, processed payments and responded appropriately to guest concerns.

• Communicated clearly and positively with co-workers and management.
• Recorded customer orders and repeated them back in a clear, understandable manner.
• Up-sold additional menu times, beverages, and desserts to increase restaurant profits.
• Face to face customer interaction at the front counter and drive-thru/headset experience, providing accurate and speedy service.