Harlie Warner
Eagar,AZ
Summary
Dynamic professional with extensive experience in guest services and office administration. Skilled in customer relations, recordkeeping, and problem-solving to ensure a welcoming and efficient environment. Known for maintaining positive interactions and exceptional organizational skills. (I am relocating to the greater Phoenix area).
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Go To Glass
Eagar, US
02.2023 - Current
- Managed front office operations, assisting customers with inquiries, and scheduling services efficiently. Coordinated inventory updates and communication with other locations.
- Work closely with technicians to prepare new windshields to be set, and to tint vehicles.
- Ordering windows and all the supplies that we need.
- Tracked office supplies, placed orders for replenishment as needed, and monitored deliveries upon arrival.
- Responded to customer inquiries via phone, email, and in person.
- Updated customer information in databases regularly to ensure the accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email, in a professional manner.
- Greeted customers warmly, and made them feel welcome.
- Answered incoming calls, directed them to the appropriate personnel, and took messages.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion, following established protocols.
- Explained policies and procedures to visitors.
- Maintained a clean and organized reception area to uphold the company image.
Front Desk Receptionist
Beard Brothers Auto Glass
Eagar, US
11.2022 - 02.2023
- Facilitated customer service and administrative duties, including filing insurance claims, and managing appointments.
- Work closely with technicians to prepare new windshields to be set, and to tint vehicles.
- Ordering windows and all supplies that we need.
- Handled sensitive information in a confidential manner.
- Responded to customer inquiries via phone, email, and in person.
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted customers warmly and made them feel welcome.
- I answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion, following established protocols.
Automotive Service Writer
D&S Auto Repair
Springerville, US
09.2021 - 11.2022
- In my position, I focused on customer service.
- Collaborated with technicians to ensure accurate diagnoses and service estimates, utilizing QuickBooks for invoicing.
- I sell the jobs that need to be done and order parts.
- My normal day is composed of scheduling maintenance on multiple projects over a span of 2 to 3 months.
- I have gained experience in warranty claims, insurance claims, and paperwork.
- I am well-versed in filing and maintaining records.
- Handled cash transactions accurately and efficiently.
- Recorded customer information, vehicle mileage, and details of services performed.
- Resolved customer complaints in an efficient manner, while maintaining high levels of professionalism.
- Processed invoices for payment and checked warranties for coverage eligibility.
Managerial Assistant
Admire cleaning services
Mesa, US
05.2015 - 10.2020
- Aided with scheduling.
- Organized product purchases, and assisted with payroll, training new employees for optimal performance.
House Cleaner
Admire Cleaning Service
Mesa, US
10.2012 - 05.2017
- Sanitized homes and offices efficiently, maintaining order, and supporting team productivity.
- Work in team settings to perform at an efficient pace in order to complete multiple projects and cleanings in the workday period.
- Volunteer for overtime to get the company ahead, making sure the product is properly stocked for day-to-day use.
- Maintain an orderly work environment and area.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Swept, mopped, vacuumed and polished floors of all types.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
Education
High school diploma -
Joseph City High School
05.2012
Skills
- Purchasing
- Office Administration
- Inventory Control
- Data entry
- Accounts Receivable
- Customer service
- Administrative experience
- Time management
- Phone etiquette
- Microsoft Word
- Auto Estimating
- Management
- Organizational skills
- Front desk
- Typing
- QuickBooks
- Office Management
- Inventory management
- Appointment scheduling
- Customer relationship management
- Communication skills
- Problem solving
- Team collaboration
- Detail orientation
- Conflict resolution
- Professional demeanor
- Record keeping
- Cash handling
- Multi-line telephone systems
- Filing
- Email and telephone decorum
- Office organization
- Payment processing
- Records maintenance
- Insurance claim
Languages
English, Fluent
Timeline
Front Desk Receptionist
Go To Glass
02.2023 - Current
Front Desk Receptionist
Beard Brothers Auto Glass
11.2022 - 02.2023
Automotive Service Writer
D&S Auto Repair
09.2021 - 11.2022
Managerial Assistant
Admire cleaning services
05.2015 - 10.2020
House Cleaner
Admire Cleaning Service
10.2012 - 05.2017
High school diploma -
Joseph City High School
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