Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Harly Appelhans

Waco,TX

Summary

Dynamic manager with a proven track record, excelling in team management and strategic decision-making. Enhanced customer satisfaction through effective communication and problem-solving, while controlling costs to boost profits. Cultivated a strong company culture focused on employee engagement and continuous learning, driving operational efficiency and loyalty.

Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager

Chick-fil-A
01.2023 - Current
  • Managed and motivated approximately 30 employees at a time, to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

CSR

Cefcostores
01.2022 - 09.2022
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.

Key Holder

Dollar General
09.2021 - 01.2022
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Education

High School Diploma -

Wallace County High School
Sharon Springs, KS
05.2019

Skills

  • Service excellence
  • Team management
  • Prioritization and scheduling
  • Strategic decision-making
  • Complex Problem-solving
  • Strategic task assignment
  • Reporting proficiency
  • Project coordination
  • Resource allocation coordination
  • Financial planning
  • Effective communication

Certification

  • Food Handler's, ServSafe - Active from March 2025

Languages

English
Native or Bilingual

Timeline

Manager

Chick-fil-A
01.2023 - Current

CSR

Cefcostores
01.2022 - 09.2022

Key Holder

Dollar General
09.2021 - 01.2022

High School Diploma -

Wallace County High School

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