Emily Dillon
P
Indianapolis,IN
Summary
Entrepreneurial harm offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
Work History
Food Server
Puccinis Smiling Teeth
Indianapolis, IN
03.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Outreach Volunteer
SOAR initiative
Indianapolis, IN
05.2018 - Current
- Educated citizens on resources and programs in local community.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Helped clients with day to day tasks such as grocery shopping and basic budgeting.
- Advocated for at-risk groups to find funding and resources.
- Implemented community outreach and engagement plans to reach vulnerable communities.
Startup Founder
Project Pink Bloc
Indianapolis, IN
01.2018 - Current
- Adhered to standards for patient information.
- Answered calls and interacted with community members to provide information on advocacy services.
- Delivered healthy living and disease management information to specific population groups.
- Educated clients on options to assist in making informed decisions.
- Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
- Created and oversaw training courses focused on team and community education.
- Planned and completed group projects, working smoothly with others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Recruited, interviewed and hired volunteers and staff.
- Oversaw fundraising activities and preparation of public relations materials.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Trained members to develop skills, analysis and commitment toward mission.
Residential Services Coordinator
Monroe County Youth Services Bureau
Bloomington, IN
07.1999 - 07.2001
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Conducted regular rounds to keep residents and areas safe and secure.
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Chaperoned group-sponsored trips and social functions.
- Accompanied and supervised students during meals.
- Conferred with medical personnel to understand backgrounds and needs of residents
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Prepared [Number] various medications per shift to distribute to patient orally, topically or through inhalation.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Answered and logged incoming inquiries via phone, fax and email.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Processed paperwork, obtained billing forms and secured confidential information.
- Delegated work to staff, setting priorities and goals.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Developed and deepened relationships with residents and fellow staff.
Nurse Technician
Indianapolis Womens Center
Indianapolis, IN
01.1997 - 05.1999
- Transported patients to holding area to prepare for operating procedures.
- Prepared surgical equipment and passed instruments and materials to veterinarians during surgical procedures.
- Communicated with professionalism and compassion when interacting with surgical team and patients.
- Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
- Assisted surgeons in variety of minor and major surgical procedures.
- Exhibited confidence to work extremely well under pressure and with variety of physicians of different temperaments.
- Created and maintained sterile operating fields to minimize infection risks.
- Sanitized and maintained surgical instruments and equipment to minimize infection risks.
- Follows complex and comprehensive verbal and written instructions.
- Communicated with patients after surgery to assess recovery and mitigate complications.
- Managed and maintained surgical suites by sterilizing and organizing equipment.
- Obeyed established surgical techniques and procedures during operations.
- Analyzed patient chart data and identification to verify accurate information.
- Provided surgical support to help [Type] surgeon execute safe operations and procedures resulting in positive patient outcomes.
- Communicated with patients with compassion while keeping medical information private.
- Maintained proper sterile field during surgical procedures.
- Prepared patients for surgery by positioning on operating table and covering with sterile surgical drapes to prevent exposure.
- Prepared dressings or bandages, applying or assisting with application following surgery.
- Prepared, cared for and disposed of tissue specimens taken for laboratory analysis.
- Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
- Observed patients' vital signs to assess physical condition.
Retail Store Manager
Dharma Emporium
Indianapolis, IN
05.1991 - 09.1998
- Built and maintained strong working relationships with team members.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Supervised cash drawer balances and deposits of store receipts.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Prepared employee performance appraisals, providing actionable feedback.
- Created engaging merchandise presentations to motivate impulse purchases.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Organized new stock for floor placement.
- Taught junior employees proactive strategies to meet operational and sales goals.
Education
Certificate in Substance Use Disorder - Harm Reduction/ Substance Use Disorder
Overdose Lifeline
Indianapolis, IN05.2023
Screen Printing / Figure Drawing - Art
Indianapolis Art Center
Indianapolis, IN03.2001
Some College (No Degree) - Psychology
IUPUI
Indianapolis, INSome College (No Degree) - Peace And Conflict Resolution Studies
Sophia Learning
Indianapolis, INSkills
- Relationship management
- Service prioritization
- Safe food handling
- Effective customer upselling
- Point of Sale (POS) system operations
- Dining customer service
Accomplishments
- Created highly effective new program that significantly impacted efficiency
- Created highly effective new program that significantly impacted efficiency and
Timeline
Food Server
Puccinis Smiling Teeth
03.2022 - Current
Outreach Volunteer
SOAR initiative
05.2018 - Current
Startup Founder
Project Pink Bloc
01.2018 - Current
Residential Services Coordinator
Monroe County Youth Services Bureau
07.1999 - 07.2001
Nurse Technician
Indianapolis Womens Center
01.1997 - 05.1999
Retail Store Manager
Dharma Emporium
05.1991 - 09.1998
Certificate in Substance Use Disorder - Harm Reduction/ Substance Use Disorder
Overdose Lifeline
Screen Printing / Figure Drawing - Art
Indianapolis Art Center
Some College (No Degree) - Psychology
IUPUI
Some College (No Degree) - Peace And Conflict Resolution Studies
Sophia Learning
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