Harmeet Singh
San Antonio
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
7-Eleven Franchisee
7-eleven
03.2016 - Current
- Increased franchise revenue by implementing effective marketing strategies and promoting customer loyalty programs.
- Streamlined operational processes for improved efficiency and reduced costs across all aspects of the franchise business.
- Enhanced employee satisfaction with comprehensive training programs and regular performance evaluations.
- Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Implemented cost-saving measures through careful budgeting, expense tracking, and resource allocation.
- Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
- Optimized staffing levels during peak hours to ensure optimal customer service while minimizing labor costs during slower periods throughout each day.
- Revamped employee training program to incorporate new techniques for better skill development, leading to improved overall performance and a lower staff turnover rate.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Director of Operations
Healthy Faucets Inc
02.2011 - 01.2016
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Monitored budget and utilized operational resources.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored and coordinated workflows to optimize resources.
Store Supervisor
7-eleven Convenience Store
03.2003 - 12.2010
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Reduced shrinkage rates through diligent monitoring of inventory movement, conducting regular audits, and training staff on loss prevention techniques.
- Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Answered product questions and assisted customers in selection and checkout.
- Organized shift meetings to communicate and resolve issues for night operations.
- Trained newly hired sales team in upselling techniques.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
MBA - Finance
University of La Verne
La Verne, CA11.2010
Skills
- Decision Making
- Franchise Relations
- Business Acumen
- Strategic Planning
- Customer Service
- Team Leadership
- Industry Knowledge
- Operations Management
- Business Networking
- Sales Tracking
Timeline
7-Eleven Franchisee
7-eleven
03.2016 - Current
Director of Operations
Healthy Faucets Inc
02.2011 - 01.2016
Store Supervisor
7-eleven Convenience Store
03.2003 - 12.2010
MBA - Finance
University of La Verne
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