Hector Armendariz
Northlake,TX
Summary
Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Strong leadership, training skills, problem solving, analytical, and excellent customer service skills, with the ability and motivation to solve any issue.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
Smart Start LLC
Grapevine, TX
04.2017 - 12.2021
- Worked directly with State Director to ensure superior daily operations of all Texas locations, and helped determine potential candidates for management positions throughout the company.
- Helped coach/mentor all direct reports on products and systems.
- Worked closely with Production Management and IT teams regarding new products, software releases, and reporting. Alongside the IT department, assisted in establishing and creating an electronic lease application for tablets; making it a point to be available for any continued future projects.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Service Manager
Smart Start LLC
Irving, TX
05.2015 - 04.2017
- Maintained daily operations for the seven regional locations.
- With Help Desk access, troubleshooted issues when problems with system/software arise.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of technicians to meet business goals ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Coordinated with other departments to maintain streamlined and productive workflow.
Assistant Manager
Smart Start LLC
Irving, TX
10.2013 - 05.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of product and software.
- Helped with administrative payroll for employees, planning schedules and delegating assignments to meet coverage and service demands.
Corporate Trainer/ Service Technician
Smart Start LLC
Irving, TX
05.2011 - 10.2013
- Installed and maintained interlock devices for clients. This included using 12~volt information to install units properly, while maintaining the strictest confidentiality for clientele.
- Tasked with training all new service technicians in the state, and training on all new updates to the technological units.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Monitored employee progress and gave feedback to management and additional training requirements.
Inventory Lead
Fresh Tech Clothing
Christchurch, NZ
05.2008 - 12.2010
- Took charge of resolving customer complaints, exercising warranties for any defective units/products.
- Conducted regular audits to maintain accurate inventory records and identify discrepancies.
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Facilities and Maintenance Manager
AMC Entertainment
Grapevine, TX
04.2007 - 05.2008
- Oversaw all facilities in the larges theatre in the metroplex.
- In charge of maintaining the corresponding budget, and working to maintain a safe environment for staff/guest.
- Main responsibilities included troubleshooting, problem solving, working with management and staff to fix issues timely, and being available for any major issues when they arise.
- Supervised employee performance, preventive maintenance, and safety.
- Trained maintenance technician to apply proper techniques and best practices and comply with safety protocols.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
- Developed detailed maintenance budgets, effectively controlling expenses
Operations Coordinator
AMC Entertainment
Irving, TX
08.2005 - 04.2007
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Handled any pressing guest issues or employee relations
- Responsible for inventory (projection, maintenance, and food/beverage items), and in charge of counting currency in order to balance the finances daily. Successfully executing smooth operation at each shift.
- Maximized resource utilization by monitoring staff schedules and allocating tasks effectively.
Facilities Assistant/ Film Crew
AMC Entertainment
Irving, TX
06.2004 - 08.2005
- Worked with the Facilities/Projection Manager with the goal to maintain the building/projectors. Was able to learn how to maintain the facilities and be proactive in fixing issues before they arise.
- Supported overall facility operations by efficiently addressing repair requests and performing routine maintenance tasks.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Performed daily theatre operations, when necessary, to ensure superior experiences for guests.
Education
High School Diploma -
Nimitz High School
Irving, TX05-2004
Skills
- Management Experience
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Fluent in Spanish
- Budgeting
- Organizational Management
- Production
- Incidents Management
- 70 WPM
Certification
- Google IT Support Professional
Timeline
Operations Manager
Smart Start LLC
04.2017 - 12.2021
Service Manager
Smart Start LLC
05.2015 - 04.2017
Assistant Manager
Smart Start LLC
10.2013 - 05.2015
Corporate Trainer/ Service Technician
Smart Start LLC
05.2011 - 10.2013
Inventory Lead
Fresh Tech Clothing
05.2008 - 12.2010
Facilities and Maintenance Manager
AMC Entertainment
04.2007 - 05.2008
Operations Coordinator
AMC Entertainment
08.2005 - 04.2007
Facilities Assistant/ Film Crew
AMC Entertainment
06.2004 - 08.2005
High School Diploma -
Nimitz High School
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