Summary
Overview
Work History
Education
Skills
Timeline
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Harmon Hollis

Apopka,FL

Summary

Overall I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. As well as leading a team to accomplish every goal in a timely and efficient manner.

Overview

2
2
years of professional experience

Work History

Scheduling and Staffing Admin

Lowes Home Improvment
Winter Garden, FL
06.2023 - Current
  • Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Assisted payroll teams by reporting employee hours and calculating correct compensation.
  • Reviewed resumes submitted by applicants against job requirements.
  • Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
  • Handled sensitive and confidential employee information with complete discretion.
  • Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.

Full Time Kitchen Design Specialist

Lowes Home Improvment
Winter Garden, FL
01.2022 - 06.2023
  • Outlined plans based on client budgets and needs with flooring, cabinets, appliances and countertops.
  • Developed new relationships with 4 kitchen suppliers.
  • Collaborated with contractors and suppliers to ensure accurate measurements and specifications were met.
  • Educated customers about product features such as warranties or energy efficiency ratings.
  • Created 3D renderings of kitchens for customers to visualize design options.
  • Evaluated customer needs and preferences to recommend appropriate design solutions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Full Time Customer Service Associate

Lowes Home Improvment
Winter Garden, FL
09.2021 - 01.2022
  • Greeted customers and identified their needs.
  • Answered phone calls from customers promptly and courteously.
  • Kept work area neat, clean, and well-stocked at all times.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Provided information about products and services available to customers.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

Education

High School Diploma -

Ocoee High School
Ocoee, FL
05-2020

Skills

  • Interviewing Techniques
  • Workforce Planning
  • Applicant Tracking Systems
  • Talent Acquisition
  • CAD Drafting
  • Layout Design
  • Administration
  • Staffing Oversight
  • Order Processing
  • Money Handling
  • Customer Service
  • Teamwork
  • Phone Etiquette

Timeline

Scheduling and Staffing Admin

Lowes Home Improvment
06.2023 - Current

Full Time Kitchen Design Specialist

Lowes Home Improvment
01.2022 - 06.2023

Full Time Customer Service Associate

Lowes Home Improvment
09.2021 - 01.2022

High School Diploma -

Ocoee High School

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Harmon Hollis