Harmon'ee Thomas

• Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
• Streamlined communication channels for improved responsiveness to customer inquiries.
• Collaborated with team members to ensure consistent high-quality service delivery across the organization.
• Developed strong relationships with clients, promoting trust and loyalty through excellent service.
• Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
• Worked closely with our Membership Department to assist with their emails and day to day activties.

Worked for RENFROE-

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Developed team communications and information for team Building meetings
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Entered customer interaction details in Software to track requests, document problems and record solutions offered
• Answered constant flow of customer calls with up to 50-100 calls in queue per minute
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
• Answered customer telephone calls promptly and in appropriate manner
• Provided primary customer support to internal and external customers in fast-paced environment

Worked for LLOYD & HOGAN LAWFIRM-

• Facilitated efficient communication and office operations by sorting and distributing business correspondence and packages to team members
• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
• Minimized interruptions for office team members by screening incoming calls and visitors
• Managed all customer service and administrative functions including updating calendar, preparing documents and coordinating deliveries
• Protected staff and building assets by upholding optimal visitor policies, including issuing badges and maintaining logs
• Delivered top-notch administrative support to office staff, promoting excellence in office operations
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation
• Produced highly accurate internal and external office collateral, communications and forms such as letters and memoranda
• Offered polished and skilled assistance to every caller or office guest, supporting the lawyer team of 10 with utmost professionalism

• Clean food preparation areas, cooking surfaces, and utensils
• Accept payment from customers, and make change as necessary
• Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper
• Store food in designated containers and storage areas to prevent spoilage
• Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
• Cooked batches of food according to standard recipes
• Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas
• Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
• Sanitized dining ware and kitchen equipment according to health code standards
• Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates
• Greeted customers at deli counter to fulfill requests and answer questions
• Took food orders from patients and families, and explained offerings

• Answer phone calls and direct calls to appropriate parties or take messages
• Greet visitors and determine whether they should be given access to specific individuals
• Prepare responses to correspondence containing routine inquiries
• Compile, sort and verify the accuracy of data before it is entered
• Compare data with source documents, or re-enter data in verification format to detect errors
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
• Performed research to collect and record data
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
• Created PowerPoint presentations for business development purposes
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
• Drafted professional business memos, letters and marketing copy to support business objectives and growth
• Monitored premises, screened visitors, updated logs and issued passes to maintain security