Harmoni Choy
Brunswick,GA
Summary
Dependable worker equipped for fast-paced work and daily changing needs with effective communication and organization skills. Personable and energetic individual that maintains a professional appearance and demeanor. Individual committed to delivering excellence in all facets of customer service and administrative support that completes assigned tasks with focus on quality. A skilled team player but also works well independently to handle assignments. Hard worker focused on completing work quickly to consistently exceed targets. Reliable team member dedicated to business success.
Overview
8
8
years of professional experience
Work History
Lead Front Desk Receptionist
Blo Blow Dry Bar
07.2022 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures and customer service.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
Front of House Wait Staff Member
Southern Soul
08.2019 - 04.2022
- Investigated and resolved complaints regarding food quality, service, or accommodations.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Calculated bill totals, collected customer's payments, and returned exact change.
- Trained in multiple stations to offer skilled support during rush periods.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Master Cosmetologist
Fancy Dos
07.2018 - 03.2020
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
- Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
- Answered phone calls and emails to schedule client appointments.
- Processed payments, entering sales in register for prompt customer service.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Boutique Sales Associate
The Collection
11.2017 - 01.2019
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Greeted customers entering store and offered assistance with requirements.
- Organized shelves to remove slow moving items and add new merchandise.
- Completed daily tasks accurately and on-time to support shop needs.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Front Desk Clerk
Cabinet Creations
06.2015 - 11.2017
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Master Cosmetology - Cosmetology
Aveda Institute
Jacksonville, FL06.2017
High School Diploma -
Brunswick High School
Brunswick, GA05.2015
Skills
- Customer Service/Relations
- Task Prioritization
- Organization
- Computer
- Time Management
- Verbal and Written Communication
- Recordkeeping Strengths
- Managing Multiple Tasks
Timeline
Lead Front Desk Receptionist
Blo Blow Dry Bar
07.2022 - 07.2023
Front of House Wait Staff Member
Southern Soul
08.2019 - 04.2022
Master Cosmetologist
Fancy Dos
07.2018 - 03.2020
Boutique Sales Associate
The Collection
11.2017 - 01.2019
Front Desk Clerk
Cabinet Creations
06.2015 - 11.2017
Master Cosmetology - Cosmetology
Aveda Institute
High School Diploma -
Brunswick High School