Harmoni Mcelhattan
Enola,PA
Summary
Proven Venue Manager with a track record of enhancing customer satisfaction and streamlining operations at Hersheypark Entertainment. Skilled in personnel management and facility maintenance, achieving significant improvements in service quality and venue supervision. Expert in staff training and development, adept at fostering strong relationships and effective communication.
Maintain upkeep on equipment that’s used on a daily basis, and cleanliness inside of the stands throughout the park.
Overview
7
7
years of professional experience
Work History
Venue Manager
Get The Picture Corporation
11.2017 - Current
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
Venue Manager
Hersheypark Entertainment
11.2017 - Current
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
Education
High School Diploma -
East Pennsboro Area Senior High School
Enola, PASkills
- Writing and verbal communication
- Personnel Management
- Relationship Building
- Event Promotion
- Guest Relations
- Facility Maintenance
- Presentations and public speaking
- Task Prioritization
- Staff Management
- Staff Supervision
- Effective customer communication
- Employee assessments
- Venue supervision
- Staff training/development
Timeline
Venue Manager
Get The Picture Corporation
11.2017 - Current
Venue Manager
Hersheypark Entertainment
11.2017 - Current
High School Diploma -
East Pennsboro Area Senior High School
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