Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Harmoni Reynoso

Ewa Beach,HI

Summary

Motivated Ophthalmic Assistant/Optician delivering exceptional care and respect to all patients. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Ready for new position with growing organization dedicated to quality patient service.

Overview

9
9
years of professional experience

Work History

Ophthalmic Assistant/Optician

Kapolei Eyecare
Kapolei, HI
08.2023 - Current
  • Ensured that all equipment was properly maintained and sterilized for use during exams or surgeries.
  • Provided patient education regarding eye health care and vision correction options.
  • Demonstrated excellent communication skills when interacting with patients and their families
  • Facilitated efficient workflow in busy clinical environment by providing support services as needed.
  • Prepared examination rooms prior to patient visits by ensuring cleanliness and stocking supplies accordingly.
  • Operated diagnostic imaging equipment such as fundus cameras, optical coherence tomography machines, IOP and many other ones.
  • Performed administrative duties such as scheduling appointments, maintaining patient files, processing payments,ordering supplies and managing correspondence.
  • Administered medications as prescribed by the ophthalmologist according to company protocols.
  • Verified insurance by contacting insurance companies for authorizations and co-pay information.
  • Resolved customer complaints in a professional manner while demonstrating empathy.
  • Educated customers on lens types, frames, tints and coatings available in order to help them make informed decisions.
  • Ordered contact lenses from suppliers based on patient's prescription requirements.

Optician

Temecula Creek Optometry
02.2023 - 07.2023
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Pre-Test patient such as AR, Pressures, VF, and OCT Photos
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Submitted patient insurance forms and managed simple bookkeeping.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.

Opthalmic Assistant II

Sharp Healthcare
04.2022 - 02.2023
    • Prepared patients and administered basic eye exam tests.
    • Cleaned and performed minor maintenance on examination equipment and glasses.
    • Wrote, edited and filed patient medical records, maintaining confidentiality.
    • Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans.
    • Observed pupils, visual acuteness and extra-ocular movements to check patient status.
    • Set appointments, verified insurance and informed patients of important points such as pre-surgery restrictions.
    • Read and interpreted surgical plans and coordinated paperwork and instructions.
    • Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
    • Dilated patients' eyes and administered prescribed treatments.
    • Checked vision fields, refraction and other vision markers before patient met with ophthalmologist.
    • Completed patient histories by asking probing questions about family medical conditions, past ocular history and previous surgical procedures.

Optician

Otay Ranch Eyeworks
09.2020 - 04.2022
    • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
    • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
    • Recommended specific lenses, coatings and frames to suit individual client needs.
    • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
    • Repaired and adjusted frames to meet customer needs.
    • Checked finished lenses for conformance to order specifications, quality and customer needs.
    • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
    • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
    • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.

Teller

US Bank
02.2020 - 07.2020
    • Warmly welcomed customers and offered pleasant service during entire transaction.
    • Maintained optimal financial controls by securing funds and making accurate transactions.
    • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
    • Verified amounts and integrity of every check or funds transfer.
    • Processed sales referrals and promoted bank services and products.
    • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
    • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
    • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.

Bingo Clerk

Pechanga Resort Casino
04.2018 - 11.2019
  • Make sure vault or inventory is balanced in beginning/end end of shifts
  • Multi-tasker Issued and deposited money for employees in vault
  • Ability too issued and returned paper that was used by employees in inventory
  • Resolved issues with POS systems, card readers and receipt printers to prevent customer delays
  • Worked with customers to understand requirements and provide exceptional customer service
  • Large amount of reports/filing for inventory and vault
  • Paying out customers correct money amount
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies
  • Answered phone calls to assist customers with questions
  • Even exchanges or replenishing vault

Sales Associate

Tilly's
10.2016 - 04.2017
    • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
    • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
    • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
    • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
    • Processed orders through system and coordinated product deliveries
    • Assisted customers by finding items and checking inventory for items at other locations
    • Helped customers sign up for loyalty programs and submitted completed paperwork
    • Stocked shelves and supplies and organized displays to focus customer attention on specific items
    • Recommended merchandise to customers based on needs and preferences
    • Observed customer behaviors to identify security threats and escalate concerns to supervisors

Child Care Provider

CrossFit 76
05.2016 - 08.2016
  • Provide child care services for children, ranging in ages of 2 months old to five years old
  • Maintain safe play environment
  • Interact and engage with children in fun and creative activities such as crafts, organized games, and project
  • Observe and monitor children
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions
  • Enforced rules to teach manners and maintain safe environment
  • Built relationships with children by regularly discussing school, friends and favorite activities

Education

GED -

Mt. San Jacinto College
Menifee

Diploma -

Paloma Valley High School
Menifee

Skills

  • Ability to work under pressure
  • Customer service
  • Communication abilities
  • Dependability
  • Data entry knowledge
  • Detail-oriented
  • Documentation and reporting
  • Efficient
  • Flexible and adaptable
  • Hard worker
  • Patient care
  • Ophthalmic procedures
  • Organizational skills
  • 45-50 WPM

References

Available Upon Request

Timeline

Ophthalmic Assistant/Optician

Kapolei Eyecare
08.2023 - Current

Optician

Temecula Creek Optometry
02.2023 - 07.2023

Opthalmic Assistant II

Sharp Healthcare
04.2022 - 02.2023

Optician

Otay Ranch Eyeworks
09.2020 - 04.2022

Teller

US Bank
02.2020 - 07.2020

Bingo Clerk

Pechanga Resort Casino
04.2018 - 11.2019

Sales Associate

Tilly's
10.2016 - 04.2017

Child Care Provider

CrossFit 76
05.2016 - 08.2016

GED -

Mt. San Jacinto College

Diploma -

Paloma Valley High School

Similar Profiles

CREATE PROFILE
Harmoni Reynoso