Harmonie Ziegler
Sarasota,FL
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
4
4
years of professional experience
Work History
Emerging Store Manager
Walgreens Boots Alliance
04.2024 - Current
- Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
- Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.
- Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement.
- Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.
Shift Lead
Walgreens Boots Alliance
08.2022 - 04.2024
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
- Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
- Responsible for holding store keys to open and close without management as necessary.
Customer Service Associate
Walgreens Boots Alliance
08.2021 - 08.2022
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Center Assistant
Kumon
01.2021 - 10.2021
- Grading and preparing student classwork and homework
- Exemplifying strong customer service to provide an excellent experience to students and parents
- Providing feedback to students and communicating student progress to parents and the Instructor as needed
- Individualizing strategies for student development based on student goals and communication with Instructor
Education
Pine View School For The Gifted
Sarasota, FLSome College (No Degree) - General Mathematics
University of South Florida
Tampa, FLHigh School Diploma -
Riverview Highschool
Sarasota05-2022
Skills
- Customer service
- Problem-solving
- Team leadership
- Multitasking and organization
- Store operations
- Customer relations
Timeline
Emerging Store Manager
Walgreens Boots Alliance
04.2024 - Current
Shift Lead
Walgreens Boots Alliance
08.2022 - 04.2024
Customer Service Associate
Walgreens Boots Alliance
08.2021 - 08.2022
Center Assistant
Kumon
01.2021 - 10.2021
Pine View School For The Gifted
Some College (No Degree) - General Mathematics
University of South Florida
High School Diploma -
Riverview Highschool
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