Harmony Adams
Snellville,GA
Summary
To secure a position in Customer Service with an established company in which I can grow and excel in this field for the good of the company. Summary: Offering Warehouse operations, Quality Control, and Customer Service. Knowledgeable and dedicated customer service professional with extensive experience in many industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Rep
Does DHL
10.2021 - Current
- Operate systems vmware , incontact, and compuvision on a daily basis, UPS, FED-EX, and USPS Shipping
- Promptly responded to inquiries and requests from prospective customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved accounting, service and delivery concerns.
- Monitored shipments and mailing procedures to effectively distribute or file mail and solve shipment issues.
COVID 19 Screener
Mondelez International
05.2020 - 10.2020
- Greet customers and workers at the door in a polite and warming manner
- Follow screening protocol by asking COVID-19 screening questions
- Deny entry when needed due to exposure or risk factors
- Check temperature
Transport Coordinator
Skipper Logistics
04.2018 - 06.2019
- Negotiated contracts with carriers to secure optimized rates.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Worked closely with personnel, customers, and contractors to resolve problems.
Education Deployment Specialist
Technology Integration Group
06.2017 - 12.2017
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Improved processes to increase team productivity.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in a team environment.
- Trained new customers during both onboarding and ongoing basis.
Hand Fulfillment
Gemalto / Source One
11.2016 - 02.2017
- Ships and processes orders using (JAAMS) software
- Inserts Envelopes
- Weighs packages
- Checks shipping data to insure data is correct for correct shipping
Quality Control Inspector
Diamond Crystal Foods
06.2014 - 07.2016
- Followed standard operating procedures for inspections and tests.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Examined products for imperfections and defects.
- Developed and implemented inspection processes to define criteria and quality control measures.
- Repaired faults, reassembled products, and completed additional tests.
Production Worker
Diamond Crystal Foods
04.2012 - 06.2014
- Packed customer orders according to specifications
- Conduct Periodic warehouse inventories
- Obtain material from vendors and prepared orders.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Weighed and measured items to prevent waste and meet quality standards.
- Resolved issues quickly to maintain productivity goals.
Customer Service
McCalpine’s Installation
09.2010 - 05.2011
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained log books and spreadsheets documenting file data and storage receipts.
Skills
- Proficient in
- Word, Excel & Power Points, Microsoft Outlook, Filing, and answering phones
- Call Center Operations
- Microsoft PowerPoint
- Process Optimization
- Microsoft Excel
- Order Fulfillment
- Quality Assurance Controls
- Personnel Scheduling
- Database Maintenance
Timeline
Customer Service Rep
Does DHL
10.2021 - Current
COVID 19 Screener
Mondelez International
05.2020 - 10.2020
Transport Coordinator
Skipper Logistics
04.2018 - 06.2019
Education Deployment Specialist
Technology Integration Group
06.2017 - 12.2017
Hand Fulfillment
Gemalto / Source One
11.2016 - 02.2017
Quality Control Inspector
Diamond Crystal Foods
06.2014 - 07.2016
Production Worker
Diamond Crystal Foods
04.2012 - 06.2014
Customer Service
McCalpine’s Installation
09.2010 - 05.2011
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