Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Harmony Bennett

Columbus,OH

Summary

Dynamic hospitality professional with extensive experience in fast-paced, high-energy environments, including 6+ years as a Head Waitress and Supervisor. Skilled in managing teams, ensuring seamless service, and fostering exceptional guest experiences. Expertise in mixology, creating signature cocktails, and upselling to drive revenue. Proven track record in training and leading staff, resolving customer concerns, and maintaining order during peak hours. A natural leader with excellent multitasking abilities, I thrive in fast-paced nightlife settings and am eager to leverage my background in guest service and team management to deliver memorable experiences as a bartender in a vibrant nightclub.

Overview

7
7
years of professional experience

Work History

Executive Assistant to the Chief Executive Officer

Cutt Customs Embroidery
Columbus, OH
09.2024 - Current
  • Manage digital sales and streaming accounts to improve brand positioning and growth.
  • Source and develop new strategic partnerships, social engagements, and advertising opportunities that generates new revenue streams.
  • Purchasing and maintaining office supply inventories, carefully adhering to a $4,000 annual budget.
  • Greeted visitors and determined the appropriate point person and meeting time for their specific situations.
  • Open, sort, and distribute incoming messages and correspondence throughout the department, as well as maintaining utmost discretion when dealing with sensitive topics.

Head Waiter

Cut132
Columbus, OH
02.2022 - 09.2024
  • Trained five new staff members in food preparation, service techniques, and safety protocols to maintain high quality and standards.
  • Proactively sought additional tasks to support the team efficiently during operating and peak hours.
  • Assist management with inventory control and stock ordering to maintain optimal supply levels.
  • Memorized over 30 menu items, and exceeded sales target by 6% by upselling daily specials.
  • Maintained extensive knowledge of 25+ menu items, ranging from the origin of ingredients to cooking methodology, to educate diners and answer overall questions.

Supervisor

The Royce
Columbus, Ohio
07.2020 - 02.2022
  • Managed daily operations of the restaurant, including staff scheduling, inventory management, and customer service.
  • Trained and supervised a team of 10+ staff members, ensuring genuine hospitality in performance and service.
  • Manage vendor relationships and negotiate contracts to reduce cost and improve quality of ingredients.
  • Achieved a 15% increase in sales revenue within the first year of taking on the role.
  • Responsible for end-of-shift reporting, including tip distribution, employee hours, and sales reconciliation.

Bartender

The Royce.
Columbus, OH
10.2019 - 01.2021
  • Built rapport with guest, offering tasting samples, and delivered cocktails quickly selling 10% more than other bartenders.
  • Ensured all guests felt welcomed and were given responsive, professional, and gracious service at all times.
  • Adapted quickly to changes in customer volume and demands, efficiently managing busy periods while still delivering high level of service.
  • Trained six new associates on best practices to up-sell cocktails, wine, beer, as well as drive food sales.
  • Applied mixology expertise to craft and serve variety of cocktails and beverages to patrons, enhancing guest satisfaction and repeat business.

Head Waiter

The Royce.
Columbus, Ohio
03.2019 - 11.2019
  • Presented each course of meal to exacting standards established by the chef to create a rich, fulfilling experience..
  • Suggested wine and entree pairings, focusing on high-margin items to increase revenue, while improving guest experience.
  • Fostered welcoming atmosphere to make guests feel at home, resulting in consistently requested by regulars due to exceptional service and attention to detail.
  • Recognized by management and patrons for outstanding customer experience, resulting in promotion in 7 months.
  • Maintained composure and speed during high-volume services, managing up to 6 tables with grace and accuracy.

Cocktail Waitress

The Keys, Put-in-bay
Put-in-Bay, Ohio
04.2018 - 09.2018
  • Delivered exceptional, friendly service in a high-volume, tourist-driven environment, consistently maintaining a positive atmosphere.
  • Balanced large trays of drinks and food while navigating crowded spaces to deliver timely and safe service.
  • Efficiently took and delivered drink orders to large groups, managing up to 8 tables or 20+ guests at a time.
  • Upsold popular and specialty cocktails, boosting drink sales by 5% through personalized recommendations.
  • Opened and closed the venue, including setting up bars, organizing workstations, and ensuring the area was ready for service.

Education

Associate of Science - Marketing

Tiffin University
Tiffin, OH

Skills

  • Opening/closing procedures
  • High-volume service & multitasking
  • Cocktail & drink knowledge
  • Customer relationship management
  • Upselling & promotions
  • Cash handling & POS systems
  • Inventory management
  • Team collaboration
  • Age verification & responsible service

Timeline

Executive Assistant to the Chief Executive Officer

Cutt Customs Embroidery
09.2024 - Current

Head Waiter

Cut132
02.2022 - 09.2024

Supervisor

The Royce
07.2020 - 02.2022

Bartender

The Royce.
10.2019 - 01.2021

Head Waiter

The Royce.
03.2019 - 11.2019

Cocktail Waitress

The Keys, Put-in-bay
04.2018 - 09.2018

Associate of Science - Marketing

Tiffin University

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