Dynamic and compassionate professional with a diverse background in healthcare, manufacturing, and customer service. Excelled at Shiftkey by enhancing patient care through meticulous vital sign monitoring and empathetic patient relations. Proven ability to adapt to various environments, ensuring high standards of safety and efficiency. Achieved notable improvements in patient satisfaction and operational productivity.
Hi, I’m
Harmony Brown
Hastings,FL
Summary
Overview
6
years of professional experience
Work History
Shiftkey
Certified Nursing Assistant
07.2021 - Current
Job overview
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
BHJ
Machine Operator
07.2020 - 10.2022
Job overview
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Compiled reports analyzing performance data and presented findings and results.
- Suggested specific ideas for process, productivity and safety improvements.
- Quickly shut down equipment in emergency situations following protocols.
- Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
The Results Company
Customer Service Representative
08.2019 - 07.2020
Job overview
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
Education
Cameron R-1Cameron, MO
High School Diploma
05-2017
University Overview
Skills
- Monitoring fluids
- Transporting patients
- Collecting specimens
- Documenting behaviors
- Vital sign recording
- Patient-focused care
- Infection control procedures
- Patient relations
- Calm and level-headed under duress
- HIPAA compliance
- Intake recording
- General housekeeping
- Safety precautions
- Quick problem solver
- Activity planning
- Adaptable
- Compassionate
Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Timeline
Certified Nursing Assistant
Shiftkey
07.2021 - Current
Machine Operator
BHJ
07.2020 - 10.2022
Customer Service Representative
The Results Company
08.2019 - 07.2020
Cameron R-1
High School Diploma
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