Harmony Carrillo
Minot,ND
Summary
Detail-oriented student worker with strong problem-solving and organizational skills. Proven adaptability in fast-paced environments, delivering exceptional customer service while maintaining confidentiality and supporting diverse student needs.
Overview
3
3
years of professional experience
Work History
Student Worker
Central Connecticut State University
08.2025 - 06.2026
- Assisted with administrative tasks to support departmental operations.
- Maintained accurate records and documentation for student services.
- Utilized university software for processing applications and inquiries.
- Provided information and guidance to students regarding university resources.
- Adapted quickly to changing priorities in a fast-paced environment.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Took and followed detailed directions from others.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Processed billing transactions accurately to ensure timely invoicing and payment collection.
- Assisted in resolving billing discrepancies through effective communication with clients and internal teams.
- Adapted quickly to new software updates, enhancing overall productivity within the billing department.
- Updated client account information as needed, ensuring accurate contact details and payment terms were on file at all times.
- Served as a key point of contact for any billing-related inquiries, both internally and externally, fostering a reputation for reliability and expertise in the field.
Student Aide
Orville H Platt High School
09.2023 - 06.2025
- Assisted teachers with classroom management and lesson preparation.
- Supported students with academic tasks and homework assignments.
- Coordinated school events, enhancing student participation and engagement.
- Maintained organized records of student progress and attendance data.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported classroom management by maintaining a clean and orderly learning environment.
- Helped maintain accurate records of student attendance, grades, and other relevant information for teacher reference.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted teachers with grading assignments and exams, ensuring timely feedback for students.
- Enhanced student understanding by providing one-on-one tutoring sessions in various subjects.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Copied, organized and distributed classroom assignments or other paperwork.
Education
Social Work
Central Connecticut State University
New Britain, CTAssociate of Science - Social Work
Minot State University
Minot05-2030
Skills
- Fast learner
- Problem-solving
- Friendly and professional
- Organized and efficient
- Customer service
- Recordkeeping and confidentiality
- Microsoft Proficiency
- Conflict management/resolution
- Billing and coding
- Telephone and email etiquette
- Initiative and proactivity
- Adaptability
Timeline
Student Worker
Central Connecticut State University
08.2025 - 06.2026
Student Aide
Orville H Platt High School
09.2023 - 06.2025
Social Work
Central Connecticut State University
Associate of Science - Social Work
Minot State University