Harmony Chofor
Irving
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Honor
10 2023 - 10 2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provide direct care to patients, addressing concerns and offering support with empathy.
- Respond to phone and email inquiries from family members and healthcare providers regarding patient conditions and records.
- Maintain accurate data entry in electronic health records systems, ensuring information is up-to-date.
- Resolve complaints by analyzing the problem and providing relevant solutions in real time.
- Assist customers in navigating online systems and filling out applications, ensuring all required information is captured.
Data Analyst
Bank of America
01.2024 - 08.2024
- Contributed to core aspects of data analytics operations, working to ensure the highest standard of accuracy and efficiency for financial services firm.
- Worked closely with specialized teams to enhance data-driven solutions for company generating 98.58 billion.
- Contributed to development and improvement of enterprise datasets and applications accessed by data protection and privacy of internal and external users.
Education
DATA ANALYST -
YEAR UP UNITED
Dallas, TX08-2024
Certified Nursing Assistant (CNA) -
THE PIONEER ACADEMY
Arlington, TX01-2020
Skills
- Customer Service
- Data Entry
- Remote Work Experience
- Microsoft Office (Word, Excel, Outlook)
- Call Center Operations
- Problem Resolution
- Communication & Interpersonal Skills
- Time Management
- Experience using CRM systems (Customer Relationship Management)
- Excellent internet research and troubleshooting skills
- Creative problem solving
Timeline
Data Analyst
Bank of America
01.2024 - 08.2024
Customer Service Representative
Honor
10 2023 - 10 2024
DATA ANALYST -
YEAR UP UNITED
Certified Nursing Assistant (CNA) -
THE PIONEER ACADEMY
Similar Profiles
Tizita KassaTizita Kassa
Certified Nurse Assistant at HonorCertified Nurse Assistant at Honor
Wazeer MohamedWazeer Mohamed
Sales Consultant at HonorSales Consultant at Honor
Tyesha HowellTyesha Howell
Human Resource Associate at HonorHuman Resource Associate at Honor