Harmony Dunbarr
Roseville,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Valet Attendant
Propark Mobility
2024.01 - Current
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Demonstrated strong multitasking abilities while navigating busy work environments under pressure situations.
- Enhanced customer satisfaction by providing efficient valet services and maintaining a friendly demeanor.
Cashier/Customer Service/Sales Associate
JCPenney
2023.11 - 2023.12
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Team Member
Raising Cane's
2022.02 - 2022.04
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
Customer Service Representative
Target
2021.07 - 2021.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
McDonalds Crew Member
McDonald's
2020.09 - 2021.01
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Some College (No Degree) -
Sierra College
Rocklin, CA 2024.01 -
High school diploma -
Lincoln High School
Lincoln, CA06.2021
Skills
Effective problem solving
Quick Decision Making
Professional Appearance
Problem-solving abilities
Active Listening
Critical Thinking
Patience and composure
Customer Service
Multitasking and Organization
Timeline
Valet Attendant
Propark Mobility
2024.01 - Current
Some College (No Degree) -
Sierra College
2024.01 -
Cashier/Customer Service/Sales Associate
JCPenney
2023.11 - 2023.12
Team Member
Raising Cane's
2022.02 - 2022.04
Customer Service Representative
Target
2021.07 - 2021.12
McDonalds Crew Member
McDonald's
2020.09 - 2021.01
High school diploma -
Lincoln High School
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