Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Harmony Figueroa

Summary

To whom it may concern, it is in the highest honor to say, I am intrigued in the functioning of your organization and would like to discuss my desire to pursue the listed positions. My past experience as well as my background work ethics see me fit to fulfill the prerequisites of the requested position. I am a highly eager learner who strives for perfection. With that being said I see to it that I comply with any task dedicated to me. I have overcome many obstacles that may have been difficult for others to accomplish and have learned from them. I always strive to maintain a positive work environment by simply working well with others. Being a team player, I always expect to be counted on. Having full support of all coworkers is the best way, in my opinion, to gain functionality in any job. I truly hope you take interest in my profile so we may discuss further opportunities in more detail. Listed at the top of this resume is my contact information. I hope to hear from you in the near future. Sincerely, Harmony Figueroa

Overview

9
9
years of professional experience

Work History

Telesales Representative

AT&T
10.2018 - 04.2023
  • Developed relationships with clients through regular follow-up calls.
  • Generated new sales opportunities by upselling and cross selling additional products and services.
  • Provided customer service support to resolve any issues or complaints in a timely manner.
  • Maintained accurate records of all sales activities including prospects contacted, presentations made, and orders taken.
  • Utilized CRM software to track progress of leads throughout the sales cycle.
  • Educated customers about product or service offerings meeting individual needs.

CUSTOMER SERVICE REPRESENTATIVE-LEAD-TRAINER

Iqor (Roadside assistance)
05.2017 - 10.2018


  • Dispatched service providers and emergency assistance when needed of roadside assistance
  • Provided assistance to agents and supervisors as a lead
  • Take escalated calls when needed
  • Develop and coach agents on how to be better performers
  • Take disciplinary actions when needed
  • Documentations
  • Train new hires on how to perform the call flow and navigation in order to be successful with the program.


Correctional Officer

East Texas Treatment Facility
05.2014 - 01.2016
  • Securing a safe environment for inmates, coworkers, and guest
  • Complied statistical information for special records
  • Assisted in restraining violent and unruly inmates
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
  • Safely transported inmates
  • Conducted internal security checks and distributed meals
  • Maintained daily logs of shift activity
  • Checked passes and credentials of persons seeking to enter the property.

Education

Prerequisites -

Prairie View A&M University
Prairie View, Texas

Associate of Science - Nursing

Dallas College
Dallas, TX
05.2024

High School Diploma -

Tatum High School
Tatum, Texas
01.2011

Skills

  • Detail oriented

  • Microsoft Word, Excel, PowerPoint

  • Team leadership

  • Professional demeanor

  • Time management

  • Strong communication skills

  • Strong organizational skills

  • Active listening skills

  • Energetic work attitude

  • Customer service expert

  • Fast Keyboard Typer

  • Reliable and punctual

  • Excellent sense of direction

  • Courteous and polite demeanor

  • Local routes understanding

  • Leadership Skills

  • Developmental Coaching

  • Training/Instructing

Accomplishments

I am apart of the Honor Society currently at Dallas College.

Timeline

Telesales Representative

AT&T
10.2018 - 04.2023

CUSTOMER SERVICE REPRESENTATIVE-LEAD-TRAINER

Iqor (Roadside assistance)
05.2017 - 10.2018

Correctional Officer

East Texas Treatment Facility
05.2014 - 01.2016

Prerequisites -

Prairie View A&M University

Associate of Science - Nursing

Dallas College

High School Diploma -

Tatum High School
Harmony Figueroa