Harmony Fraizer
Albany,GA
Summary
Flexible team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with several years of experience taking food orders and operating cash registers. Offering exceptional communication and multitasking abilities.
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Team Member
Target
Albany
01.2023 - Current
- Trained new team members using approved training materials and information.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Determined consumer needs to provide products and services appealing to larger market.
- Received, processed, and stocked merchandise in accordance with store policies.
Customer Service Representative
TSi Logistics
Albany
02.2021 - 12.2022
- Collected deposits or payments and arranged for billing.
- Updated system with order specifics and customer details, preferences, and billing information.
- Supported sales team members to drive growth and development.
- Provided top quality control and eliminated downtime to maximize revenue.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Prevented key account losses by researching discrepancies and correcting problems.
Customer Service Representative
Continuum
Albany
01.2020 - 10.2020
- Collected deposits or payments and arranged for billing.
- Updated system with order specifics and customer details, preferences, and billing information.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
High School Diploma -
Westover High School
Albany, GA05-2024
Skills
- Cleaning
- Complaint resolution
- Sales support
- Order preparation
- Scheduling
- Money handling
- Quality assurance controls
- Coordination
- Administrative support
- Customer satisfaction measurement
- Customer consulting
- Hospitality and accommodation
- [Software] CRM system proficiency
Timeline
Team Member
Target
01.2023 - Current
Customer Service Representative
TSi Logistics
02.2021 - 12.2022
Customer Service Representative
Continuum
01.2020 - 10.2020
High School Diploma -
Westover High School