Summary
Overview
Work History
Education
Skills
Softball
Timeline
Generic

Harmony Gaugh

Concord,CA

Summary

Urban Plates made me experienced with processing transactions and assisting customers. I was dedicated to resolving issues, answering customer questions and ringing up customers and creative problem-solver versed in customer service.

Overview

3
3
years of professional experience

Work History

Cashier

Urban Plates Restaurant
09.2023 - Current
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Shift Leader

Rockin' Jump Trampoline Park
06.2021 - 05.2023
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

Diablo Valley College
Pleasant Hill, CA
01.2024

High School Diploma -

Las Lomas High School
Walnut Creek, CA
06.2023

Skills

  • Cash Handling
  • Cash Register Operation
  • Returns Processing
  • Drawer Balancing
  • Guest Inquiries
  • Staff Education and Training
  • Customer Service Management
  • Positive Attitude

Softball

I played as right out field, center outfield, 3rd base, and short stop over the course of 9 years starting with t ball in kindergarten and progress into year round travel teams. Softball was a big part of my life and has brought me life long friendships and memories. It has also taught me about good work ethic and the importance of time management, respect, and the meaning of community

Timeline

Cashier

Urban Plates Restaurant
09.2023 - Current

Shift Leader

Rockin' Jump Trampoline Park
06.2021 - 05.2023

Diablo Valley College

High School Diploma -

Las Lomas High School

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Harmony Gaugh