Harmony Gomez
San Antonio,TX
Summary
Dynamic leader with leadership skills at Kohl’s Inc., best experienced in managing inventory and customer feedback. Demonstrated success in driving sales and increasing customer satisfaction through effective communication and problem-solving. The ability to focus on time, the growth of the group, and the development of inclusive working environments for all groups. In addition, I am a motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn, and contribute.
Overview
9
9
years of professional experience
Work History
WJM and Sephora Full Time Lead
Kohl’s Inc.
Valencia, CA
05.2023 - 05.2025
- Carried out go-backs and supported POC members at the cash register at Kohl’s.
• Served as a merchant of freight (to show inventory on truck days). - Adopted the role of Sephora Full-Time Lead, leading the charge to increase sales from multi-world transactions.
• Tended to customer satisfaction by solving issues through knowledgeable and friendly service.
• Led loyalty subscriptions for Beauty Insider, Kohl’s rewards, surveys, and credit programs for customer participation. - Managed operational tasks, including updates, retrofits, merchandise dispositions, and inventory adjustments.
Campus Safety Assistant
CUI Campus Safety
Irvine, CA
08.2022 - 04.2023
- Operated switchboard to efficiently transfer calls to appropriate departments.
- Uploaded citations into database for accurate record-keeping.
- Attended all sports events to ensure safety protocols were enforced.
- Provided safety information and resources to students and staff members.
- Implemented safety protocols in compliance with university policies.
Intern
Higher Ground
Anaheim, CA
01.2023 - 03.2023
- Guided 4th-grade students by providing homework assistance and demonstrating constructive behavior.
- Motivated students to actively participate in classroom activities for improved learning outcomes.
- Contributed to Higher Ground program by encouraging troubled youth's engagement in STEM, sports, art, and music.
- Created an inclusive atmosphere that fostered creativity and exploration among participants.
Team Member
Target
Santa Clarita, CA
04.2022 - 07.2022
- Restocked and maintained food and beverage department for optimal presentation.
- Executed one-for-one restocking, zoned sales floor, and managed backstock.
- Provided assistance to customers on sales floor to enhance service experience.
Student Worker
CUI Office of Institutional Research
Irvine, CA
10.2020 - 03.2022
- Summarized data from student surveys conducted by each major department.
- Created report documents for survey administration and analysis.
- Collaborated on survey design and implementation with team members.
- Executed tasks according to specifications outlined by management.
Coach
California Bombshellz Cheer and Stunt
Sylmar, CA
08.2016 - 07.2020
- Taught tumbling, stunting, and jumping skills to athletes aged 3-18.
- Directed routines and planned practices, enhancing leadership abilities.
- Communicated athlete progress and event details effectively to parents.
- Evaluated performance to deliver constructive feedback and foster improvement.
Education
Bachelor's - Psychology
Concordia University
Irvine, CA05.2023
Highschool Diploma -
Golden Valley Charter School
Ventura, Ca12.2019
Skills
- Time management and organization
- Excel proficiency
- Leadership skills
- Critical thinking
- Effective communication
- Inventory management
- Call handling and support
- Problem solving
Awards
- CUI Stunt- Coach’s Award
- Kohl’s Inc.- November 2024 Employee of the Month
Timeline
WJM and Sephora Full Time Lead
Kohl’s Inc.
05.2023 - 05.2025
Intern
Higher Ground
01.2023 - 03.2023
Campus Safety Assistant
CUI Campus Safety
08.2022 - 04.2023
Team Member
Target
04.2022 - 07.2022
Student Worker
CUI Office of Institutional Research
10.2020 - 03.2022
Coach
California Bombshellz Cheer and Stunt
08.2016 - 07.2020
Bachelor's - Psychology
Concordia University
Highschool Diploma -
Golden Valley Charter School