Harmony Grace
Coral Springs,FL
Summary
Driven and results-oriented Software Sales Professional with a proven track record in full-funnel sales development, lead qualification, and SaaS prospecting. Experienced in selling CRM and billing platforms to behavioral health and addiction treatment providers. Skilled in identifying key decision-makers, uncovering business needs, and setting high-quality sales meetings that lead to revenue growth. Seeking to leverage a strong foundation in B2B sales, healthcare operations, and people leadership to contribute to a high-performing sales team. Passionate about driving client success and delivering scalable growth in competitive markets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Regional Partnerships
Dazos Behavioral Health
07.2024 - Current
- Consistently exceed KPIs: 50+ cold calls/day, 15+ personalized LinkedIn video messages/day
- Generated 33 SQLs and 5 closed deals since hire, contributing over $10,400 in monthly recurring revenue (MRR)
- Lead discovery and qualification with executives to identify pain points in revenue cycle, admissions, and patient engagement workflows
- Specialize in selling CRM and billing platforms to mid-market behavioral health providers
- Compete against industry leaders (Kipu, Salesforce) and displace legacy systems through value-driven consultation
- Partner closely with Account Executives to develop tailored demo paths, resulting in higher conversion and customer satisfaction
- Key wins: Developed referral partnerships and sourced opportunities with multi-site location prospects and C-level executives through strategic outreach and networking
Healthcare Operations Manager
Chewy
09.2020 - 08.2024
- Managed performance and development of a 25-person service team in a fast-paced, client-facing environment
- Implemented succession planning, internal promotions, and coaching strategies to improve retention and productivity
- Analyzed behavioral metrics to identify gaps in service and operations; created solutions that reduced escalations and improved customer satisfaction
- Collaborated cross-functionally with recruiting and corporate operations to align staffing with long-term growth plans
- Leveraged data insights and behavioral trends for individualized coaching
- Delivered actionable feedback to improve team productivity and service quality
- Led performance conversations, terminations, and corrective actions while maintaining high morale
- Reviewed customer calls using QA standards to ensure a top-tier client experience
- Identified and resolved workflow gaps, improving service delivery
- Provided executive reporting on trends, service-level adherence, and team performance for senior leadership
Education
A.A. Degree - Business Administration
Broward College
Davie, FL06.2020
Skills
- Sales & Prospecting: SaaS Prospecting, B2B Lead Generation, Cold Calling, LinkedIn Video Outreach, Pipeline Management, Discovery & Needs Analysis
- Client Engagement: Mid-Market Sales, Strategic Outreach, Client Relationship Management, Regional Partnerships
- Tools & Platforms: Salesforce CRM, Oracle, Tableau, AmplifAI, Microsoft Office Suite
- Leadership & Communication: Project Management, Coaching & Mentoring, Leadership Development, Interpersonal Communication
- Business Acumen: Market Research, Problem Resolution, Adaptability
Certification
- Inbound Sales - HubSpot Academy
- Project Management Foundations - LinkedIn
Timeline
Regional Partnerships
Dazos Behavioral Health
07.2024 - Current
Healthcare Operations Manager
Chewy
09.2020 - 08.2024
A.A. Degree - Business Administration
Broward College
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