Harmony Hite
Marietta,GA
Summary
I am seeking employment where I can utilize my excellent customer service skills while driving overall success and profitability.
Overview
14
14
years of professional experience
Work History
Assistant Co-Manager
RaceTrac
01.2022 - Current
- Support the General Manager in overseeing the profitability of the store
- Supervise, train and coach employees
- Effectively engage in conflict management
- Scheduling weekly, maintaining inventory
- Cash handling and maintaining inventory control.
Customer Service Advisor/Tech Support/Escalation Support Representative
Transcom
03.2018 - 12.2021
- Answered high volume calls in a virtual call center environment
- Provided customer support from Tier 1 and into escalations
- Assisted customers/callers with their devices and engaging to provide the best solution to their specific need
- Engaged with callers, listened, analyzed their needs, and provided solutions
- Worked in multiple systems to provide solutions
- Work independently with discipline and motivation to succeed in a virtual environment.
Medical Records Reviewer Coordinator/Advocate
Outcomes Health Information Solutions
02.2017 - 02.2018
- Answered calls in high volume call center
- Supervised Medical Records Reviewers during PIA and HEDIS reviews in a call center environment
- Accurately and efficiently overread medical record abstractions performed by the HEDIS abstraction staff
- Maintained compliance with all HIPAA and patient confidentiality requirements.
Special Projects Coordinator
Thomas Landscape Company
10.2010 - 01.2017
- Customer Service Representative/Office Manager
- Managed office and team of employees
- Processed all payments and invoices
- Dispatched work orders to each team daily
- Provided courtesy calls to each customer to ensure satisfaction
- Ordered supplies and acted as primary point of contact for vendors
- Bid/Proposal Entry
- Direct Contact with Vendors for Pricing of Materials
- Monitor and Maintain Service Request Tickets via Dedicated Email from Customers – Commercial & Residential
- Maintenance Crew Schedule Maintenances
- Report Tracking
- One on One Customer Support and Follow Up.
Education
Skills
- Flexible, reliable, and energetic
- Excellent communication and interpersonal skills
- Well-organized and self-motivated
- Proficient in Microsoft Office and meticulous in data entry
- Knowledge of database management
- Experience in Salesforce and Google Suites
- Efficiently handle multiple tasks
Timeline
Assistant Co-Manager
RaceTrac
01.2022 - Current
Customer Service Advisor/Tech Support/Escalation Support Representative
Transcom
03.2018 - 12.2021
Medical Records Reviewer Coordinator/Advocate
Outcomes Health Information Solutions
02.2017 - 02.2018
Special Projects Coordinator
Thomas Landscape Company
10.2010 - 01.2017
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