Harmony Huss
Chilton,WI
Summary
As a customer service representative, my primary goal is to ensure exceptional customer experiences. I focus on resolving questions promptly and courteously, maintaining high customer satisfaction. I contribute to a cohesive team environment by encouraging open communication, setting clear service goals, and monitoring performance. My customer-centric approach aims to uphold the company's reputation for outstanding service and contribute to the success of our customer service team.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Holy Family Memorial Credit Union
02.2024 - 07.2025
- Assisted customers with account inquiries, ensuring accurate and timely service delivery.
- Resolved complex customer issues, demonstrating problem-solving and conflict resolution skills.
- Managed customer transactions efficiently using banking software, enhancing workflow productivity.
- Trained new staff on procedures and systems, fostering a collaborative team environment.
Customer Service Representative
Bank First
12.2022 - 11.2023
- I worked as a Customer Service Representative at Bank First, handling customer inquiries and transactions in both in-person and online settings. My responsibilities included tasks such as opening and closing accounts, updating customer information, and ensuring transactions complied with banking regulations. I efficiently resolved customer issues, provided explanations about the bank's products, engaged in cross-selling when relevant, and assisted customers with digital banking. I maintained organization and security in my tasks, collaborated with other bank teams, and actively collected customer feedback for continuous improvement. Additionally, I stayed current in industry updates through ongoing training initiatives.
Teller
Bank First
10.2021 - 12.2022
Administrative Assistant
Yurk Counseling Services
08.2019 - 10.2021
Education
Sophomore - Finance
UW-Green Bay
High School - undefined
Lincoln High School
Manitowoc, WISkills
- Customer Assistance
- Transaction Processing
- Problem Resolution
- Product and Service Information
- Compliance and Security
- Record Keeping
- Financial Guidance
- Tech Support
- Feedback Collection
- Training and Development
Timeline
Customer Service Representative
Holy Family Memorial Credit Union
02.2024 - 07.2025
Customer Service Representative
Bank First
12.2022 - 11.2023
Teller
Bank First
10.2021 - 12.2022
Administrative Assistant
Yurk Counseling Services
08.2019 - 10.2021
High School - undefined
Lincoln High School
Sophomore - Finance
UW-Green Bay
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