Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Harmony Jiles

Lehigh Acres,FL

Summary

Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.

Hardworking Lead Medical Assistant, competent in both clinical and office support. Trains new staff to handle rigors of healthcare work and required protocols. Manages high patient volumes by keeping records updated, supplies stocked and schedules well-coordinated. Skilled in assisting with procedures and triaging patients.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lead Medical Assistant

Florida Cancer Specialists
05.2021 - Current
  • Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
  • Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
  • Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
  • Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Prepared lab specimens for diagnostic evaluation.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Obtained client medical history, medication information, symptoms, and allergies.

Back Office Lead Medical Assistant

Associates In Nephrology
07.2018 - 05.2021
  • Streamlined patient intake process by efficiently organizing medical records and updating databases.
  • Reduced waiting times for patients through effective appointment scheduling and coordination with healthcare providers.
  • Enhanced patient satisfaction with thorough follow-up on test results, prescription refills, and appointment reminders.
  • Facilitated seamless communication between front-office staff and physicians to ensure timely patient care.
  • Collaborated with multidisciplinary teams to optimize patient outcomes through comprehensive care plans.
  • Contributed to a positive work atmosphere by promoting teamwork, addressing conflicts promptly, and fostering professional growth among colleagues.
  • Provided exceptional customer service to patients while addressing their concerns with empathy and professionalism.
  • Participated in continuous learning opportunities to stay updated on industry best practices, protocols, and regulations impacting back office operations.
  • Coordinated referrals to specialists or other healthcare facilities for further evaluation or treatment based on physician recommendations.
  • Assisted in training new Medical Assistants on back-office policies and procedures for a smooth integration into the team.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.

Lead Medical Assistant

Associate In Medicine And Surgery
12.2016 - 06.2018
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Measured patient pulse oximetry.
  • Measured patient spirometry.
  • Performed dexa scans.
  • Completed control substance refills.
  • Provided instruction on Holter monitor and connected patient to analyzer.
  • Analyzed and prepared Holter monitor and event monitor reports for interpretation.

CNA

Lehigh Hospital
03.2012 - 12.2016
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Improved patient care by assisting orthopedic surgeons during surgeries and post-operative care.
  • Provided support to patients with physical therapy exercises, promoting faster recovery times.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Completing discharge paperwork for patients.
  • Assisting physicians with morning rounding.
  • Assisting General Surgery with procedures using local anesthesia.

Education

No Degree - Medical Assistant

Miami Dade Skills Center
Homestead
11.2007

No Degree - Medical Office

Miami Dade Skills Center
Homestead
11.2007

High School Diploma -

Dunbar High School
Fort Myers, FL
05.2005

Skills

  • Staff Oversight
  • Patient Flow Management
  • Organizational Skills
  • Attention to Detail
  • Conflict Resolution Techniques
  • Clinical Leadership
  • Problem Solving Abilities
  • Professionalism and Ethics
  • Adaptability and Flexibility
  • Empathy and Compassion
  • Vital Signs Monitoring
  • Phlebotomy Expertise

Certification

CPR certification

Timeline

Lead Medical Assistant

Florida Cancer Specialists
05.2021 - Current

Back Office Lead Medical Assistant

Associates In Nephrology
07.2018 - 05.2021

Lead Medical Assistant

Associate In Medicine And Surgery
12.2016 - 06.2018

CNA

Lehigh Hospital
03.2012 - 12.2016

No Degree - Medical Assistant

Miami Dade Skills Center

No Degree - Medical Office

Miami Dade Skills Center

High School Diploma -

Dunbar High School

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Harmony Jiles