Harmony Krepps
Rochester,NY
Summary
Motivated and reliable professional with strong communication, organizational, and problem-solving skills. Known for being a team player, with a positive, uplifting attitude, and a strong work ethic. I am committed to delivering quality results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Access Specialist
Strong Memorial Hospital, University Of Rochester
Rochester, NY
03.2024 - Current
- Assisted with special projects or tasks related to departmental functions upon request.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
Self Checkout Cashier
Wegmans
Rochester, NY
11.2015 - 07.2025
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers with locating items throughout the store.
- Balanced a cash drawer at the end of each shift ensuring accuracy in funds received versus items sold.
- Processed customer transactions quickly and accurately, including cash, credit cards, debit cards and coupons.
- Ensured that all merchandise was scanned correctly before being placed in bags.
Retail Store Manager
Snipes
Rochester, NY
09.2022 - 01.2025
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Customer Service Manager
Sutherland Global Service
Rochester, NY
03.2019 - 07.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
High School Diploma -
Rochester Early College
Rochester, NY06-2016
Some College (No Degree) - Nursing
MCC
Rochester, NYSkills
- Time management
- Inventory management
- Customer service
- Microsoft Office
- Cash handling
- Effective communication
Certification
- pca
- food handling certificate
Timeline
Access Specialist
Strong Memorial Hospital, University Of Rochester
03.2024 - Current
Retail Store Manager
Snipes
09.2022 - 01.2025
Customer Service Manager
Sutherland Global Service
03.2019 - 07.2021
Self Checkout Cashier
Wegmans
11.2015 - 07.2025
High School Diploma -
Rochester Early College
Some College (No Degree) - Nursing
MCC
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