Harmony Lowe
Rochester,MN
Summary
A friendly receptionist with a strong communication background who is experienced with managing front desk activities and maintaining welcoming atmosphere for customers. Dedicated to growing with team members and offering knowledgeable assistance to customers.
Overview
18
18
years of professional experience
Work History
Guest Service Representative
Courtyard by Marriott
08.2024 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Host/ Waitress
Red Lobster
09.2022 - 04.2023
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Processed orders and sent to kitchen employees for preparation.
Server
Crave American Kitchen & Sushi Bar
02.2020 - 03.2021
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Waitress
Applebee's Grill + Bar
08.2018 - 11.2019
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress
La Casita
08.2018 - 09.2019
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server/Server Shift Leader
Perkins
01.2015 - 05.2018
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
Front Desk Receptionist
American Inn And Suites Hotel
04.2012 - 01.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Front Desk
Belltower
10.2009 - 05.2010
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service/ Sales Representive
State Farm Insurance
01.2007 - 08.2008
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
Education
Associate of Arts - Counseling
Minneapolis Community And Technical College
Minneapolis, MNAssociate of Arts - Communications
University of Phoenix
OnlineSkills
- Goal oriented
- Exceptional customer service
- Sales expertise
- Telephone skills
- Organization skills
- File management
- Appointment scheduling
- Customer/Client relations
- Multi-line telephone systems
- Teamwork and collaboration
Timeline
Guest Service Representative
Courtyard by Marriott
08.2024 - Current
Host/ Waitress
Red Lobster
09.2022 - 04.2023
Server
Crave American Kitchen & Sushi Bar
02.2020 - 03.2021
Waitress
Applebee's Grill + Bar
08.2018 - 11.2019
Waitress
La Casita
08.2018 - 09.2019
Server/Server Shift Leader
Perkins
01.2015 - 05.2018
Front Desk Receptionist
American Inn And Suites Hotel
04.2012 - 01.2013
Front Desk
Belltower
10.2009 - 05.2010
Customer Service/ Sales Representive
State Farm Insurance
01.2007 - 08.2008
Associate of Arts - Counseling
Minneapolis Community And Technical College
Associate of Arts - Communications
University of Phoenix
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