Harmony Motts
Florence,OR
Summary
Experienced Aircraft maintenance shop supervisor rolls and responsibilities are to manage and prioritize production flow, time cards, and appointments of 40 people. Ensure documentation of jobs, and communicate with several other agencies. Maintain and supervise data entry and recordation of written and IT systems. Knowledgeable in OSHA standards and supply acquisition. Great at organizing inter agency corporation. Detail orientated, and skilled in communication and training.
Overview
9
9
years of professional experience
Work History
Aircraft Fuel Systems Specialist
United States Air Force
07.2016 - 07.2023
- Streamlined project timelines by effectively managing multiple tasks and prioritizing workloads.
- Managed time cards and appointments of 40 people.
- Lead and organized multiple organizations to work together.
- Maintained constant communication with several levels of leadership.
- Handled aviation fuel and chemicals with correct procedures and quality control standards.
- Kept equipment clean and functional with regular inspections and upkeep.
- Collaborated with colleagues in developing and refining maintenance procedures.
- Completed documentation of all daily inspection and maintenance actions, including parts and materials used in logbooks, forms, and IMDS.
- Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
- Inspected and tested aircraft parts, components and systems to verify airworthiness and functionality.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Mentored junior craftsman, fostering a supportive learning environment and encouraging professional growth.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
Front Desk Representative
Abby's Legendary Pizza
06.2014 - 05.2016
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and enthusiastically greeted callers.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Operated several POS systems to cash out customer checks and complete order transactions.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
Skills
- Priority/Time Management
- Complex Problem-Solving
- Performance Monitoring and Evaluation
- Quality Checks
- Creative Solutions
- Technical Communication
- Project Planning
- Performance Motivation
- Record Maintenance Systems
- Employee Mentoring
- Vendor Engagement
- Schematics Reading
Timeline
Aircraft Fuel Systems Specialist
United States Air Force
07.2016 - 07.2023
Front Desk Representative
Abby's Legendary Pizza
06.2014 - 05.2016
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