Harmony May

Developed strong relationships with clients through consistent communication and excellent customer service.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
• Managed a diverse team of up to 19 security professionals, ensuring optimal performance and adherence to company policies.
• Monitored team performance metrics, identifying areas for improvement or additional training as needed.
• Managed scheduling and performance evaluations for all security officers across multiple buildings.
• Managed security policies and procedures to promote safety and security of personnel and assets.
• Investigated and resolved security breaches to protect organization and corporate assets.
• Monitored and maintained large-scale CCTV and access control systems, with 200+ cameras and access points, to protect personnel and assets.
• Submitted documentation for weekly payroll, managed schedules, and enforced policies.

• Supervised security team consisting of three shift supervisors and nine officers
• Met weekly with account clients for performance review and accountability check-ins
• Conducted site specific on-the-job training for new officers, and delegated shift specific training protocols for implementation by shift supervisors
• Maintained officer attendance, training, and personnel records
• Maintained site payroll records, including entering payroll into BOETA system
• Created and maintained shift schedules
• Monitored CCTV and access control systems, updating security access cards in the system as needed
• Worked closely with Account Supervisors in adjacent buildings to ensure business fluidity across a 3-building campus