Harmony McCray
Savannah,GA
Summary
Dynamic Customer Service Manager with a proven track record at Taco Bell, excelling in problem-solving and customer satisfaction. Expert in training new hires and fostering teamwork, I successfully reduced customer complaints by proactively addressing issues. I ensure high standards of service and effective communication across departments. Developed exceptional leadership and customer relations skills in high-paced customer service environment, seeking to transition into new field. Demonstrated ability to manage teams and resolve complex issues with efficiency. Looking to leverage these transferable skills to drive success in a new role.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Taco Bell
12.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Reduced customer complaints by proactively identifying and addressing common issues.
Cashier
Cookout
08.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Cosmetology License - Cosmetology
Empire Beauty School
Savannah, GA03-2026
High School Diploma -
Windsor Forest
Savannah05-2024
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Decision-making
- Cash handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Quality assurance
- New hire training
Timeline
Customer Service Manager
Taco Bell
12.2024 - Current
Cashier
Cookout
08.2023 - 05.2024
Cosmetology License - Cosmetology
Empire Beauty School
High School Diploma -
Windsor Forest
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