Harmony McInnis

• Analyzed department processes for inefficiencies and inaccuracies.
• Completed process mapping to provide foundation for evaluations.
• Recommended improvements for cross-functional projects and processes.
• Identified problems and worked with senior management to develop effective solutions.
• Developed Continuous Improvement/Lean production policies and strategies for in-house implementation.
• Developed process improvement initiatives and analyzed problems to create corrective action strategy.

• Oversaw 5 team supervisors, their divisions, their work flows and procedures.
• Supported financial director with special projects and additional job duties.
• Collaborated with C-level executives and stakeholders to develop long-term financial plans.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Improved overall financial reporting by streamlining control processes and reporting structures.
• Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
• Complied with established procedures when approving or rejecting claims.
• Analyzed business processes to identify cost savings and operational efficiencies.
• Established internal audit procedures to validate and improve accuracy of financial reporting.

• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
• Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.

Assisted in the simultaneous start up of the following areas, for 4 companies:

• Affiliate Management; affiliate set up, system training and reporting, commissions, as well as day to day support.
• HR; New hire processing, sourced and set up payroll and benefits, then again with ADP RUN and ADP Workforce Now, trained and supported HR manager. Enforced and coached regarding company policies.
• Accounting; Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, purchasing, accounts payable, accounts receivable, and banking reconciliations.
• Payroll Processing; Including but not limited the calculation, reporting, and payments of several different commission structures for 100 employees.
• Office Management; Ordered supplies, planned and coordinated company events, managed employee time keeping.
• External Company Quality Control; Managed companies' BBB profile as well as other monitoring agencies. Responded and resolved all manner of company complaints, concerns and reviews.

• Trained and guided team members to maintain high productivity and performance metrics.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Supplemented our need for an in-house IT personnel by managing all of our technological needs myself.
• Created, documented, and trained on company policy's and workflow.