Detail-oriented and customer-focused professional with hands-on experience as a DoorDash Delivery Driver. Proven ability to provide exceptional service, solve problems efficiently, and communicate effectively with customers. Seeking to transition into a customer service representative role where I can apply my skills in resolving issues and ensuring customer satisfaction.Successfully resolved customer issues related to missing or incorrect orders by coordinating with restaurants and the support team, ensuring customer satisfaction.
Consistently communicated with customers to provide delivery updates, address concerns, and inform them of any delays or changes in their order.
Maintained a 98% on-time delivery rate by efficiently planning routes and managing time effectively.
Customer Service: Deliver orders promptly and with a positive attitude. Address any customer concerns or questions with professionalism and courtesy.
Timely Deliveries: Ensure all deliveries are completed within the estimated time window, ensuring food arrives fresh and in good condition.
Communication: Maintain open lines of communication with customers through the DoorDash app regarding delivery status, order issues, or delays. Ensure customers are aware of any significant changes to their order.
Problem Solving: Proactively resolve customer complaints or issues such as missing items, incorrect orders, or delays by contacting the support team when needed.
Order Management: Double-check orders for accuracy and completeness before leaving the restaurant to ensure customer satisfaction.
Professionalism: Represent DoorDash by maintaining a clean, professional appearance and delivering with care and attention.