Harmony Newman
Richmond,Virginia
Summary
Dynamic administrative professional with extensive experience at Delaware North, excelling in office management and customer service. Proven ability to enhance productivity through effective data entry and organization. Recognized for fostering positive workplace relationships and coordinating successful events, ensuring a collaborative and efficient environment. Skilled in Excel and committed to meeting deadlines.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Delaware North
11.2023 - Current
- Organized and maintained office files and documentation for efficient retrieval.
- Prepared and processed correspondence, reports, and presentations as needed.
- Supported team with daily administrative tasks to enhance productivity.
- Contributed to maintaining office supplies inventory through timely reordering processes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Shift Leader at Tropical Smoothie
Tropical Smoothie
05.2022 - 08.2023
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored new team members on smoothie preparation techniques and customer service protocols.
- Optimized workflow efficiency by coordinating tasks among staff during peak hours.
- Implemented inventory management practices, reducing waste and improving stock availability.
- Resolved customer complaints promptly, enhancing overall guest experience and brand loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Manager at McDonald's
McDonald's
06.2021 - 06.2023
- Supervised daily operations, ensuring adherence to quality standards and operational guidelines.
- Trained staff on food safety protocols and customer service best practices.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Led team meetings to discuss performance metrics and improve service efficiency.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Collaborated with management to develop promotional strategies that increased foot traffic.
- Monitored compliance with health regulations, achieving consistent passing scores on inspections.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Massaponax High School
Spotsylvania, VA05.2021
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- File organization
- Filing
- Office management
- Database entry
- Excel spreadsheets
- Verbal communication
- Deadline oriented
- Invoice processing
- Filing and data archiving
- Spreadsheets
- Event coordination
- Spreadsheet development
Timeline
Administrative Assistant
Delaware North
11.2023 - Current
Shift Leader at Tropical Smoothie
Tropical Smoothie
05.2022 - 08.2023
Manager at McDonald's
McDonald's
06.2021 - 06.2023
High School Diploma -
Massaponax High School