Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Harmony Parrish

Floral Manager
DEBARY,FL

Summary

Accomplished Floral Department Manager at Dierbergs, adept in innovative floral design and enhancing customer satisfaction, successfully expanded product offerings and decreased shrink by 5%. Skilled in vendor negotiations and team leadership, fostering a culture of continuous improvement and positive work environment. Demonstrates exceptional organizational skills and customer service excellence. Seasoned Floral Manager with a distinguished understanding of flower arrangements and leadership. Committed to increasing sales and supervising an efficient and excellent team. Fantastic customer service skills and attention to detail with a commitment to staying professional under pressure. Resourceful individual with both silk and living flower arranging expertise. An energetic Floral Designer recognized as an expert in cultivating relationships with suppliers, consulting with high-end clients and artistically arranging beautiful creations. Offering extensive knowledge in flowers and plants. Designs and arranges floral displays, bouquets and arrangements aligned with holiday trends and customer requests. Knowledgeable about balloons, candy and gift baskets, as well as corsages, boutonnieres and wrist bouquets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
years of professional experience

Work History

Dierbergs

Floral Department Manager
06.2014 - 10.2023

Job overview

  • Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements tailored to their preferences.
  • Ensured visual consistency across all displays within the department by adhering to company branding standards.
  • Managed inventory levels, ensuring optimal stock availability while minimizing waste through efficient ordering and rotation practices.
  • Maintained strict adherence to health and safety guidelines throughout daily operations, ensuring a safe environment for both employees and customers.
  • Collaborated with event planners to provide stunning floral arrangements for weddings, corporate events, and other special occasions.
  • Organized engaging workshops on flower arrangement techniques which educated customers about proper care of their purchases to ensure longevity at home.
  • Expanded department offerings by introducing new products like exotic flowers or unique home décor items that attracted diverse clientele segments.
  • Boosted employee morale by fostering a positive work environment with open communication channels between management and staff.
  • Developed strong relationships with vendors and negotiated favorable terms, resulting in better prices and improved product quality for customers.
  • Fostered a culture of continuous improvement by encouraging team members to share ideas and suggestions for enhancing department performance.
  • Monitored competitor activity in the marketplace, adjusting product offerings and pricing strategies as needed to remain competitive.
  • Optimized workflow within the department by utilizing appropriate task delegation methods amongst team members.
  • Increased sales revenue by implementing effective merchandising techniques and seasonal promotions within the floral department.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and setting attainable goals for professional growth.
  • Established effective sales strategies that drove store traffic during key holiday seasons such as Valentine''s Day, Mother''s Day, and Christmas.
  • Mentored junior staff members, providing guidance on best practices in floral design, customer service, and sales techniques.
  • Maintained a clean, well-organized workspace that facilitated efficient operations and contributed to an inviting atmosphere for customers.
  • Delivered exceptional customer service by handling inquiries promptly while effectively addressing concerns or complaints when necessary.
  • Streamlined operational processes within the department, improving overall efficiency and productivity for the team.
  • Inventoried plants and flower care supplies and ordered more.
  • Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
  • Trained employees on customer order taking and basic floral arranging.
  • Supervised 4 employees in floral department.
  • Decreased shrink by 5% through close monitoring of department.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Possess in-depth knowledge of various types of flowers and their seasonal availability.
  • Researched latest design trends, colors, and vendor products for use in new pieces.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.

AT&T

Customer Retention Specialist
01.2014 - 06.2014

Job overview

  • Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
  • Reduced churn rate by developing personalized retention strategies for high-risk clients.
  • Contributed to company growth by upselling additional products and services during support interactions.
  • Championed a company-wide initiative focused on creating a culture of exceptional customer service delivery across all departments.
  • Adhered to appropriate legal scripting when required.
  • Streamlined communication channels for increased efficiency in addressing customer concerns.
  • Collaborated with cross-functional teams to improve product offerings based on customer feedback.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded proactively and positively to rapid change.
  • Managed timely and effective replacement of damaged or missing products.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.

Education

Male Traditional High School
Louisville, KY

High School Graduate from Writing
05.1996

University Overview

Skills

  • Delegation Abilities
  • Floral Design Expertise
  • Product inventories
  • Customer Service
  • Flower arranging
  • Plant Maintenance
  • Workplace Safety
  • Task Delegation
  • Scheduling
  • Goal Setting
  • Team Supervision
  • Client Consultations
  • Quality Assurance
  • Employee Scheduling
  • Merchandise Display
  • Pricing strategy
  • Inventory Oversight
  • Product ordering
  • Design principles
  • Floral pricing
  • POS terminals proficiency
  • Shrink minimization
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Stock organization
  • Decision-Making
  • Floral and plant knowledge
  • Floral shop assistance
  • Relationship Building
  • Team building
  • Creative merchandising and display
  • Task Prioritization
  • Self Motivation
  • Customer Orders
  • Interpersonal Skills
  • Analytical Thinking
  • Professionalism
  • Interpersonal Communication
  • Time management abilities
  • Continuous Improvement
  • Adaptability
  • Written Communication
  • Special occasion decorative pieces
  • Client meetings
  • Vendor relationships
  • Professional Demeanor
  • Problem-solving aptitude
  • Personnel development
  • Price Negotiation
  • Order Management
  • Order Placement
  • Large order fulfillment
  • Analytical Skills
  • Design Specifications
  • Design Team Recommendations

Timeline

Floral Department Manager
Dierbergs
06.2014 - 10.2023
Customer Retention Specialist
AT&T
01.2014 - 06.2014
Male Traditional High School
High School Graduate from Writing
Harmony ParrishFloral Manager