Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
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Harmony Payne

Harmony Payne

Thomaston,ME

Summary

My name is Harmony and I was born and raised in the state of Maine. The majority of my work history includes being a front desk receptionist, a financial service representative and an administrative assistant. In these positions I have demonstrated the ability to learn new computer programs quickly and efficiently, apply problem solving techniques, all while maintaining a high level of confidentiality and professionalism.

Overview

9
9
years of professional experience

Work History

Senior Administrative Assistant

The Rope Company
08.2020 - Current
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managed filing system, entered data and completed other clerical tasks.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Organized and detail-oriented with a strong work ethic.
  • Handled sensitive and confidential documents and information.
  • Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
  • Input financial data and produced reports using QuickBooks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Member Service Representative II/Financial Service Representative

Midcoast Federal Credit Union
07.2017 - 06.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service.
  • Resolved customer issues with thorough dispute investigation.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Educated and engaged customers with new bank products and services.
  • Trained new hires on operating procedures and company services.
  • Support to Member Service Supervisor, knowledge of vault and ATM, knowledge of regulations, knowledge of computer program Episys.

Front Desk Agent

Kingsmill Resort
06.2016 - 06.2017
  • Checking guests in and out of the hotel and having knowledge of computer program Opera.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Answered customer telephone calls promptly and appropriately handled needs.

Holiday Inn Express & Suites
03.2016 - 06.2016

Tommy Bahama Outlet
02.2016 - 06.2016

Whitehall Inn
08.2015 - 10.2015

Education

High School Diploma -

Lincoln Academy
Newcastle, ME
06.2014

Skills

  • Quickbooks Experience - 4 years
  • Basic Excel Knowledge
  • Detail-oriented
  • People-oriented
  • Invoice Processing
  • Data inputting
  • Payment Processing
  • Transaction reviewing
  • Problem Resolution

Availability

Available to work after 2 weeks notice.

References

  • Ashley Poole, Coworker at Midcoast FCU, #207-691-6447, AshleyP@midcoastfcu.me
  • Kaytlin Fridley, Coworker at Midcoast FCU, #207-701-1635, KaytlinF@midcoastfcu.me

Timeline

Senior Administrative Assistant

The Rope Company
08.2020 - Current

Member Service Representative II/Financial Service Representative

Midcoast Federal Credit Union
07.2017 - 06.2020

Front Desk Agent

Kingsmill Resort
06.2016 - 06.2017

Holiday Inn Express & Suites
03.2016 - 06.2016

Tommy Bahama Outlet
02.2016 - 06.2016

Whitehall Inn
08.2015 - 10.2015

High School Diploma -

Lincoln Academy

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Harmony Payne