Harmony Peach
Wallkill
Summary
Human Services professional with a strong background in providing support and resources to individuals and communities. Attentive to detail, processes, and, most importantly, people. Motivated to seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills. Known for effective collaboration within teams and adaptability to changing needs. Brings empathy, strong communication skills, and results-driven approach to improving all outcomes.
Overview
31
31
years of professional experience
Work History
Intake Coordinator
Hospice of Orange and Sullivan Counties
03.2025 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
Administrative Assistant
New York Neurosurgical
01.2023 - Current
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Verify all commercial insurance, no-fault claims, and workers compensation claims.
- Work with attorneys on patient cases to ensure all information is current before all appointments.
- Answer a multi-line phone system, route calls, deliver messages to staff, and greet patients.
- Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality of service.
Waitress
Cafe Maya
04.2018 - 04.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Admissions Coordinator
Wingate Healthcare
09.2018 - 08.2021
- Provided exceptional customer service during phone and email interactions with prospective residents and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Coordinated with the nurse liaisons and hospitals to discuss residents' care plans.
- Attended all outside healthcare events to educate the public about their options to care for loved ones.
Admissions Coordinator
Hudson Valley Rehabilitation and Extended Care
11.2016 - 09.2018
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Coordinated open house events, raising awareness of the institution's programs and amenities.
- Increased admissions process transparency by creating informative materials for prospective residents and their families.
- Streamlined application review procedures to ensure timely and fair admissions decisions.
Case Manager
Vassar Warner Home
04.2012 - 07.2016
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of resident's situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies based on evolving circumstances or new information.
- Educated families on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for resident's rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize family support strategies.
Accounts Payable and Receivable Clerk
Vassar Warner Home
10.2003 - 03.2012
- Managed and responded to correspondence and inquiries from family members and residents.
- Reconciled accounts, managed audits, and updated financial records with remarkable accuracy.
- Inspected account books and recorded transactions.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with families about payment needs and kept updated detailed and accurate ledgers.
- Balance all resident accounts at month's end.
Server
Ground Round
02.2000 - 09.2002
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bank Teller
Highland Bank
10.1998 - 12.1999
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Secretary
Warren M. Gildersleeve
04.1994 - 09.1998
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos, and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Create client files before meeting with an agent.
- Entered data into the system and updated customer contacts with information to keep records current.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Education
Associate of Science -
Dutchess Community College
12-2026
High School Diploma -
Monroe Woodbury High School
06-1994
Skills
- Customer service
- Customer and client relations
- Computer proficiency
- Critical thinking
- Documentation and recordkeeping
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Insurance verification
- Follow-up skills
- Charting and clinical documentation
- Relationship building
Timeline
Intake Coordinator
Hospice of Orange and Sullivan Counties
03.2025 - Current
Administrative Assistant
New York Neurosurgical
01.2023 - Current
Admissions Coordinator
Wingate Healthcare
09.2018 - 08.2021
Waitress
Cafe Maya
04.2018 - 04.2023
Admissions Coordinator
Hudson Valley Rehabilitation and Extended Care
11.2016 - 09.2018
Case Manager
Vassar Warner Home
04.2012 - 07.2016
Accounts Payable and Receivable Clerk
Vassar Warner Home
10.2003 - 03.2012
Server
Ground Round
02.2000 - 09.2002
Bank Teller
Highland Bank
10.1998 - 12.1999
Secretary
Warren M. Gildersleeve
04.1994 - 09.1998
High School Diploma -
Monroe Woodbury High School
Associate of Science -
Dutchess Community College
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