Harmony Reed
Las Vegas,NV
Summary
Dynamic Shift Leader at Jimmy John's with a proven track record in team motivation and problem-solving. Enhanced order accuracy through workflow improvements and trained staff to elevate customer service standards. Skilled in cash handling and inventory management, consistently ensuring operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Shift Leader
Jimmy John's
04.2023 - Current
- Supervised team operations during peak hours to ensure timely food preparation and delivery.
- Trained new employees on company policies, safety protocols, and customer service standards.
- Implemented workflow improvements that increased order accuracy and efficiency during busy shifts.
- Managed inventory levels, ensuring adequate stock of ingredients and supplies for daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints promptly to enhance satisfaction and maintain repeat business.
Front End Associate
Vons Grocery Store
05.2022 - 04.2023
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of merchandise displays to attract customer interest.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Collaborated with team members to restock shelves and manage inventory levels.
- Participated in training sessions to learn product knowledge and improve sales techniques.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Science - Paralegal Studies
College of Southern Nevada
Las Vegas, NVSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Team motivation
- Customer service management
- Goal setting and tracking
- Staff training and development
- Inventory counts
- Sales and upselling
- Role modeling
Timeline
Shift Leader
Jimmy John's
04.2023 - Current
Front End Associate
Vons Grocery Store
05.2022 - 04.2023
Associate of Science - Paralegal Studies
College of Southern Nevada
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