Summary
Overview
Work History
Education
Skills
Timeline
Generic
Harmony Rhodes

Harmony Rhodes

Jeannette,PA

Summary

Skilled Assistant Restaurant Manager with experience in managing operations, staff, and customer service. Strong leadership abilities coupled with expertise in team training, operational efficiency, and cost control. Committed to ensuring a high quality of customer satisfaction while maintaining smooth restaurant operations. Known for enhancing overall performance through process improvements and strategic planning.

Overview

22
22
years of professional experience

Work History

Assistant Restaurant Manager

Longhorn Steakhouse
Greensburg, Pennsylvania
08.2012 - Current
  • Assisted in recruiting, training, and scheduling staff members.
  • Provided leadership and direction to restaurant employees.
  • Ensured compliance with health and safety regulations.
  • Monitored customer service standards and took corrective action when needed.
  • Supervised food preparation, ordering of supplies, and inventory control.
  • Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of sales transactions and other financial information.
  • Created weekly work schedules for all restaurant personnel.
  • Promoted special events or discounts to increase sales volume.
  • Analyzed operational costs and made recommendations for cost savings.
  • Developed marketing strategies to attract new customers.
  • Managed cash register operations including deposits and reconciling discrepancies.
  • Performed regular maintenance checks on kitchen equipment.
  • Ensured that all customer orders were fulfilled accurately and efficiently.
  • Coordinated catering services for special occasions or corporate events.
  • Reviewed employee performance data regularly to identify areas needing improvement.
  • Facilitated communication between waitstaff and kitchen staff during peak hours.
  • Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
  • Participated in local community events as a representative of the restaurant brand.
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Took immediate responsibility for issues and found effective solutions for swift resolution.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Interacted with customers to gauge responsiveness to hospitality and menus.
  • Assisted personnel with duties and tasks during high-volume periods.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
  • Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Stayed abreast of federal, state and local regulations and upheld strict food safety standards.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Produced detailed documentation to outline potential worker issues.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Delegated work to staff, setting priorities and goals.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assisted staff by serving food and beverages or bussing tables.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Explained goals and expectations required of trainees.
  • Distributed food to service staff for prompt delivery to customers.

Restaurant Server

Applebee's Grill + Bar
Monroeville, Pennsylvania
08.2008 - 10.2012
  • Greeted and seated customers promptly, courteously, and professionally.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Recorded orders accurately into the Point of Sale system.
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
  • Checked back with guests periodically to ensure satisfaction with food and service.
  • Followed up on guest requests in a timely manner.
  • Assisted other servers as needed during peak hours or special events.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Assisted with stocking supplies such as napkins and silverware for dining areas.
  • Conducted daily side work duties such as polishing glassware and restocking condiments.
  • Accurately tallied checks at the end of each shift.
  • Processed payments from customers using cash registers or POS systems.
  • Responded to customer inquiries about menu items or services offered by the restaurant.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Complied with safety procedures when handling food items or cleaning materials.
  • Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Adhered to established sanitation standards at all times while serving food or drinks.
  • Provided exceptional service to high volume of daily customers.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Stocked server areas with supplies before, during and after shifts.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Trained new employees on restaurant procedures and plating techniques.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.

Restaurant Server

Red Lobster
Greensburg, PA
08.2005 - 08.2008
  • Greeted and seated customers promptly, courteously, and professionally.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.

Restaurant Server

TGI Fridays
Monroeville , Pennsylvania
05.2002 - 08.2005
  • Greeted and seated customers promptly, courteously, and professionally.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.

Education

Some College (No Degree) - Elementary Education

Community College of Allegheny County
Pittsburgh, PA

Skills

  • Inventory Control
  • Dish preparation
  • Budget Administration
  • Interpersonal and written communication
  • Restaurant Operations
  • Guest Relations
  • Shift Management
  • Budgeting and financial management
  • Employee Retention
  • Performance Improvement
  • Training and mentoring
  • Performance Evaluations
  • POS system knowledge
  • Opening and closing procedures
  • Staff Training and Development
  • Staff Assessment
  • Employee Scheduling
  • Schedule Coordination
  • Customer Assistance

Timeline

Assistant Restaurant Manager

Longhorn Steakhouse
08.2012 - Current

Restaurant Server

Applebee's Grill + Bar
08.2008 - 10.2012

Restaurant Server

Red Lobster
08.2005 - 08.2008

Restaurant Server

TGI Fridays
05.2002 - 08.2005

Some College (No Degree) - Elementary Education

Community College of Allegheny County

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Harmony Rhodes