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Harmony Seelhorst
Mesquite,TX
Work Preference
Summary
Enthusiastic Customer Service Cashier experienced in developing effective service delivery methods. Achieved enhanced store performance through consistent, friendly service and efficient cash and card transaction handling. Focused on promoting customer satisfaction and optimizing workflow efficiency.
Overview
17
17
years of professional experience
Work History
Customer Service Cashier
TA Travel Centers of America
Dallas, Texas
04.2025 - Current
- Handled cash, credit, and gift card transactions in a high-volume environment.
- Welcomed customers warmly upon entering the store. and provided friendly customer service.
- Addressed customer complaints promptly to improve satisfaction and foster loyalty.
- Ensured cleanliness and organization of cashier area to provide a welcoming environment for customers.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Counted money in drawers at beginning and end of each shift.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
Assistant Manager
IHOP
Mesquite, Texas
10.2023 - 01.2024
- Assisted in managing daily operations and maintaining a smooth workflow.
- Supported staff training and development to enhance team performance.
- Coordinated inventory management and ensured stock levels met restaurant needs.
- Monitored food safety standards and ensured compliance with health regulations.
- Conducted regular inspections of dining areas for cleanliness and presentation standards.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Server
IHOP
Mesquite, Texas
01.2010 - 10.2022
- Provided exceptional customer service to enhance dining experience.
- Maintained cleanliness of dining area and table settings regularly.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Assisted in training new servers on menu and service standards.
- Processed payments accurately using point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
Skills
- Point of sale
- Cash handling
- Cash register operation
- Payment processing
- Customer service
- Inventory management
- Merchandise restocking
- Customer inquiries
- POS operation
- Multitasking and organization
- Attention to detail
- Coin and currency counting
- Team collaboration
- Adaptability and flexibility
- Adaptability
- Patience and composure
- Refund handling
- Coin and currency counting
- Effective communication
- Coin and currency counting
Timeline
Customer Service Cashier
TA Travel Centers of America
04.2025 - Current
Assistant Manager
IHOP
10.2023 - 01.2024
Server
IHOP
01.2010 - 10.2022